What are the responsibilities and job description for the Hotel Front Desk Clerk position at SC Hotels?
Guest Services Representatives needed for hotel for 3rd shift overnight. Experience preferred but not required. Great fit for students, and people with gaps with work history. Bilingual candidates welcome. Must have good customer skills. Candidate must have excellent disposition in communicating with guests. In addition, good communication skills will be beneficial during telephone bookings. Computer skills with proficient typing speed are a must, and experience with money handling is required. The ability to multi-task will be beneficial, as would experience in sales. Guest services representative will assure the highest possible level of visitor and guest satisfaction by providing superior customer service. They will also be responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.
PRIMARY DUTIES AND RESPONSIBILITIES
Room Assignments, Changes, and Issues
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card.
- Balances / verifies all monies at end of each shift.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Upsell additional facilities and services, when appropriate
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to & follow-up on all guest requests to ensure customers are satisfied with the hotel’s services.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby, breakfast area & front desk area is clean, organized, visually appealing and well stocked with all necessary supplies.
- Properly compiles, completes and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma or GED required.
- Previous front desk experience highly preferred.
- Prior experience using Windows based software including MS Word and Excel.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule.
Job Types: Full-time, Part-time
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person