What are the responsibilities and job description for the Outreach Coordinator position at SC Thrive?
Primary Job Objective/Job Summary:
The purpose of this position is to seek, foster, and strengthen relationships with organizations and agencies throughout SC Thrive Regions and occasionally statewide. The Outreach Coordinator secures partnerships with direct service nonprofits, businesses, healthcare agencies, schools, city, county, and state government entities. The Outreach Coordinator will promote SC Thrive brand awareness and provide excellent customer service throughout South Carolina. The Outreach Coordinator also will coordinate the ongoing relationship and usage of Thrive Hub - SC Thrive's online application completion system - with organizations and agencies with the goal of providing increased access to resources for South Carolinians. Partnership development and relationship building will be your key to success in this position.
Essential Functions:
Become a trained SC Thrive Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
Become fully knowledgeable and able to present at numerous speaking engagements on the breadth of SC Thrive work.
Participate in high leverage state and national coalitions, events, conferences, etc. to promote the work of SC Thrive.
Become knowledgeable in all aspects of SC Thrive's client management system Thrive Hub and all other SC Thrive trainings.
Stay current on industry and organization trends, products, competitive activity, and customer needs.
Build and maintain strong relationships with partner sites, providing excellent customer service, and support throughout the partnership life cycle.
Using data driven approaches, research and identify potential partners and confirm their organization aligns with SC Thrives (SCT) values, mission, and program offerings and is in good standing with the Secretary of State.
Develop and implement a strategic approach to prospecting and outreach event attendance, to include strategically mapping travel.
Participate in community coalitions, committees, work groups, and task forces in your region.
Initiate collaborative opportunities, collaborate with internal teams to ensure successful execution of events, programs, special initiatives, and facilitate meetings.
Establish and maintain partnerships/collaborations with SC Department of Health and Human Services (SC DHHS) and SC Department of Social Services (SC DSS) divisions in your region, United Ways, businesses, childcare facilities, libraries, community based organizations (CBOs), nonprofit organizations, technical colleges and universities, K-12 schools, food banks, media, homeless coalitions, faith-based organizations, legislators, and city and county councils.
Recruit and establish new SCT partnerships by providing demonstrations of Thrive Hub (SCTs online client portal) and proper communication through in-person meetings, emails, calls, text, and virtual meetings.
Negotiate partnership agreements and contracts. Communicate in writing proposed services for partner prospects and document in customer relationship management software.
Track and report on partnership performance, outreach events, collaborative meetings, pipeline activity, prospective and partner site visits in appropriate software.
Collaborate with the Strategic Partnership Specialist and document in Site Pipeline to request contracts and Business Associate Agreements to navigate prospective sites through the contract process.
Become a trained SCT counselor and trainer in aspects of Thrive Hub such as Benefits, Case Management, Resource Connect, self-care, financial literacy, and taxes.
Perform client intake interviews and complete applications in person and via phone as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
Facilitate implementation of Thrive Hub with partner organizations and provide ongoing training and support of Thrive Hub usage through continued contact and collaboration building.
Demonstrate excellent proficiency in using integrated technology systems.
Stay current on industry and organization trends, products, competitive activity, and customer needs.
Become fully knowledgeable and able to conduct SCT presentations, Thrive Hub demonstrations, and fulfill speaking engagements on the breadth of SCT work.
Attend and present at conferences, meetings, and trainings, and complete assigned reports as instructed.
Travel throughout assigned region and state 60-75% of your time to effectively and efficiently complete job assignments.
Maintain SC Thrive, partner, and client confidentiality at all times.
Other duties as assigned.
Qualifications and Experience Required:
Bachelor's Degree or equivalent years' experience
Excellent interpersonal, verbal, and written communication skills with the ability to build rapport and foster relationships with diverse individuals
Possesses strong technical skills. Proficient in Word, Excel, PowerPoint, and other technological tools
Possesses strong research skills and the ability to conduct internet navigation and research to assist clients
Proven negotiation skills, experienced in business development preferably in the nonprofit sector
Highly organized and detail-oriented, with an ability to manage multiple projects and priorities
simultaneously
Employs active listening skills and reflexive response techniques
Displays ability to work cooperatively in a team environment and be a self-starter
Experience in or displays comprehension of federal and state programs and benefits
Demonstrated desire and ability to work with people from various socioeconomic backgrounds
Preferred Qualifications and Experience:
Experience working in the non-profit industry
Three or more years of client management experience
Working Conditions and Physical Demands:
Most of the time, the job will be performed in the community at partner and potential partner sites, events, rural locations, standard home office, and SC Thrive main office. Requires frequent travel, walking, setting up event space, and often works in outdoor weather conditions.
Must be able to work with individuals of various diverse backgrounds and socio-economic statuses. Consistently communicates information and ideas to others. Must be able to exchange accurate information in a manner others understand in these situations. Frequently meets with the public and observes details at close range (within a few feet of the observer). Occasionally lifts up to 20 pounds for outreach events, materials, and various purposes.
SC Thrive is committed to the inclusion of all qualified individuals. SC Thrive will take steps to provide reasonable accommodation to individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, perform the job's essential functions, or receive other benefits and employment privileges, please get in touch with the HR Contact for this job as listed above.
SC Thrive is an Equal Opportunity and At-Will Employer.
