Technology Support Engineer

**Expert Technical Support**

The System Support Specialist is responsible for delivering top-notch technical support for systems and applications used by SCA Teammates. This position requires expertise in troubleshooting hardware and software problems, assisting teammates with desktop applications, and providing basic computer skill training.

Responsibilities:

• Troubleshoot hardware and software issues in Windows and Mac environments.
• Provide technical support for desktop applications and assist teammates with setup and configuration of logical devices.
• Manage support requests via helpdesk software and prioritize issues arising from phone calls, emails, and teammate requests.
• Evaluate technologies to meet business objectives and align with compliance guidelines.