Technical Support

This is not a remote position. The reporting location is in BREWSTER, WA. You will be required to be on-site on a daily basis.

Company Overview:

ScaledData Health (soon to be Scaled Health) provides technology management services to healthcare organizations nationwide, with a focus on supporting smaller healthcare providers, including Critical Access Hospitals, Rural Healthcare, Long-term Care, EMT services, and Federally Qualified Health Centers (FQHCs). Our unique and innovative support models deliver enterprise-class technology management and “Department as a Service” to underserved communities, ensuring these vital healthcare providers have the technical expertise to support day-to-day operations, enhance security, and drive operational efficiencies. By supporting existing technology and recommending strategic improvements, we help hospitals and clinics thrive in their mission to deliver quality care.

Job Title: Technical Support

Job Overview:
We are seeking a Technical Support professional to provide comprehensive technical assistance for our organization. This role involves managing and supporting client-side technology needs, including computing devices, peripherals, operating systems, and mobile devices. The ideal candidate will have strong troubleshooting skills and a solid understanding of security principles to ensure the stability and security of our technology environment.

Key Responsibilities:

Technical Support:

• Provide frontline support for hardware and software issues, including PCs, laptops, printers, peripherals, and biomed attached devices.
• Troubleshoot and resolve end-user issues impacting business operations under challenging timelines.
• Assist in the operation and integrity of client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones.
• Consult with users to determine steps and procedures taken to identify and resolve technical problems.
• Guide users through diagnostic and troubleshooting processes using diagnostic tools and software or providing verbal instructions.
• Coordinate with vendors to repair or replace defective products, including printer leasing companies, biomed vendors, and software vendors.

Systems Management:

• Support, maintain, and upgrade Windows, Thin Clients, and any operating system associated with endpoint devices.
• Ensure the delivery, updates, and security of all endpoint devices.
• Monitor and test device performance, providing statistics and reporting on device health.
• Maintain accurate documentation, including specifications and diagrams.

Acquisition & Deployment:

• Oversee the lifecycle of end-user devices, from procurement to disposal.
• Create and deliver standard workstation/device images.
• Manage device catalogs (CMDB) and asset management systems.
• Support new applications and enhancements to existing applications, software, and operating systems.

Qualifications:

Education:

• High School Degree required.

Experience:

• Minimum of 3 years of technical support experience.
• Proficient in supporting various technology bases, including PCs, laptops, printers, peripherals, operating systems, and biomed attached devices.
• Knowledge of security principles related to data and system security.
• Experience with troubleshooting tools such as Wireshark and other support software.
• Familiarity with Windows Operating Systems, Thin Clients, and mobile devices.
• Basic understanding of networks, network topology, and network management.
• General understanding of servers, storage, firewalls, and interoperability systems.

Skills:

• Strong analytical and problem-solving skills.
• Ability to work effectively under challenging timelines.
• Excellent communication and teamwork abilities.
• Ability to support Technical Administrative staff with systems and solutions.

Competencies:

• Technical Proficiency: Ability to troubleshoot and resolve hardware and software issues efficiently. Measured by first-time resolution rates and user satisfaction scores.
• Time Management: Capability to meet deadlines and respond to user issues within required service levels. Measured by response and resolution time metrics.
• Communication: Effectively communicates technical issues and solutions to end-users in a clear and understandable manner. Measured by feedback from users and team collaboration effectiveness.
• Problem-Solving: Proactively identifies technical issues and implements practical solutions. Measured by the ability to resolve complex issues with minimal escalation.
• Security Awareness: Ensures compliance with security protocols and supports the protection of sensitive data. Measured by adherence to security procedures and incident prevention.
• Collaboration: Works well with other departments and vendors to solve technical issues and improve system performance. Measured by teamwork assessments and successful vendor coordination.

Salary:
$42,000.00 – $62,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• Retirement plan

Job Type: Full-time

Schedule:

• 8-hour shift
• Monday to Friday
• On-Call Rotation

Job Type: Full-time

Pay: $42,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Commute:

• Brewster, WA 98812 (Required)

Work Location: In person

Salary : $42,000 - $62,000