What are the responsibilities and job description for the Desktop Support Engineer position at ScaleneWorks INC?
who has worked as Site Engineer and has below skills:
Assest management/Book Keeping on Excel
OS deployment
Windows 10/11
Active Directory
SCCM
Position: "Desktop Support Engineer"
Location : Cincinnati, Ohio (Onsite)- In office all 5 days a week
Job Summary:
We are seeking a highly skilled and experienced Senior Desktop Support Engineer to provide onsite IT support services in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues while ensuring high levels of customer satisfaction.
Key Responsibilities:
- Provide onsite technical support for desktops, laptops, printers, and other end-user devices.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain operating systems, applications, and security updates.
- Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
- Support and troubleshoot Office 365, VPN connectivity, and enterprise applications.
- Work closely with IT teams to escalate and resolve complex technical issues.
- Assist with imaging, deployment, and asset management of end-user devices.
- Provide support for video conferencing, VoIP phones, and other collaboration tools.
- Document all support activities, troubleshooting steps, and resolutions in the IT service management system.
- Ensure compliance with IT policies, security protocols, and best practices.
- Coordinate with vendors for hardware repairs, replacements, and warranty claims.
Required Skills & Experience:
- 5 years of experience in desktop support, IT helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Office 365 administration, and enterprise applications.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
- Strong troubleshooting skills and ability to diagnose complex technical issues.
- Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
- Knowledge of IT security best practices, including endpoint protection and data encryption.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
