What are the responsibilities and job description for the Desktop Support Engineer position at Voto Consulting LLC?
Role: Desktop Support Engineer
Location: Cincinnati, OH
Duration: 6 Months
MOI: Skype
Job Overview:
We are seeking a Desktop Support Engineer to join our team in Cincinnati, OH. This role is responsible for providing comprehensive support across multiple areas including application support, PC installation, printer setup, and OS support. The successful candidate will manage the ticket queue and coordinate with vendors to ensure seamless and efficient operations.
Key Responsibilities:
• Provide desktop support for hardware and software-related issues.
• Perform PC installations and setup, ensuring systems are configured and functioning correctly.
• Assist with printer setup and troubleshooting to ensure proper printing functionality.
• Offer operating system (OS) support, including troubleshooting and maintaining OS-related issues.
• Manage ticket queues and ensure timely resolution of issues to maintain operational efficiency.
• Coordinate with vendors to resolve issues that require external assistance or equipment.
Requirements:
• Experience in desktop support and application support.
• Strong knowledge of PC installations, OS support, and printer setup.
• Ability to manage ticket queues effectively and prioritize tasks.
• Excellent communication skills for vendor coordination and working with various teams.
• Strong troubleshooting skills and attention to detail.
