What are the responsibilities and job description for the Field Services Engineer position at Scalrr?
We are seeking a self-driven individual who is experienced in electrical and mechanical assemblies and troubleshooting automated control systems. This role provides service and support for existing and future products and is based in Martinez Ca
If you are looking to push the limits of cutting-edge technology in an impactful role with a talented team. We would love to hear from you!
About the Role
This position requires an individual with strong interpersonal skills, the ability to work effectively and collaboratively with highly technical peers, and the capability to manage workload among changing priorities. Applicants should thrive in a dynamic startup environment and have a troubleshooting mindset: an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms.
Your Role
Primary Duties & Responsibilities:
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Responsible for on-site installation, servicing, and repair of products in the field
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Instruct and train customers on the operation and maintenance of products
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Conduct on-site scheduled planned maintenance visits
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Work in a cleanroom and follow all customer protocols
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Work in a supportive, team-oriented environment
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Data analysis
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Travel, often on short notice, to customer sites to resolve problems
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Control system analysis & troubleshooting
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Documentation (technical documentation generation)
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Field support of instrumentation (domestic/international)
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Integrated system assembly
Qualifications (Required)
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Minimum education of an engineering Bachelor’s Degree or equivalent experience
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Experience with Microsoft Office (excel, powerpoint) or related software
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Experience troubleshooting automated control systems, including data acquisition, robotics, IO, industrial communication, and machine vision
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Assembly skills (electrical/mechanical)
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Experience troubleshooting and repairing ultra-high vacuum systems
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Experience working in a cleanroom and following all customer protocols
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Semiconductor equipment experience is strongly preferred
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Excellent communication (written, verbal and presentation) skills, and advanced problem-solving orientation and decision-making skills
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Understanding of networking principles and concepts
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Excellent documentation skills and ability to communicate effectively at all levels of the organization
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Excellent time management and prioritization skills
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Eligibility to legally work in the United States, and to travel internationally for work
Position Details