What are the responsibilities and job description for the Coordinator position at SCAN Health Plan?
The Job
The Facilities Coordinator (internally known as Facilities Specialist) contributes to the Facilities Department team success by providing outstanding customer service administration for Help Desk functions, building operations ticketing, employee access management and Facilities support.
You Will
Primary Help Desk Coordination : Deliver exceptional customer service, answer Help Desk calls x4444, & emails (required response within 24 hours), including all eFaxes.
Respond to all walk-in customers, and voicemails (required response within an hour).
Process Work Orders : Create, review & assign work orders received through the Facilities Help Desk Database and Kilroy Property Management ticketing system.
Proactively develop and manage client relationships ensuring that expected service levels are achieved. Deliver an exceptional quality of service to all internal & external customers / clients.
Manage security system input, updates, maintenance, and reporting. Manage the employee Census Access database system input, updates, maintenance, and reporting.
Ensure that all HR employee updates are completed promptly and accurately in all systems and tracking documents. Complete routine access card audits for reporting and replacements.
Assist with employee ID card design and reprints.
Provide back-up support for all department functions, including reception. Engage in activities to support site operations, including, but not limited to weekly rotating on-call responsibilities, moves / reconfigurations, onsite and offsite events, safety initiatives, and business continuity programs.
On board new hires : employees / temps / contractors with badges, building / door access & parking passes & audits, Off-board separated and terminated employees / temps / contractors, function as a liaison between the Landlord and customers to complete employee and building requests.
Support the Department in the implementation of short and long-term projects that affect the overall organization.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.
Your Qualifications
- High School Diploma or equivalent experience
- 1-3 years of related experience in Customer Service, facilities management or related field
- Customer Service and data entry skills a must.
- Proficiency in Telephone, email and MS Office products.
- Strong analytical, organization and presentation skills.
- Problem Solving - Basic problem-solving skills
What's in it for you?
- Base Pay Range : $ to $ per hour
- Work Mode : Onsite (In the Long Beach, CA office 5 days a week)
- An annual employee bonus program
- Robust Wellness Program
- Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- An opportunity to become part of a team that makes a difference to our members and our community every day!
Last updated : 2024-11-26
