What are the responsibilities and job description for the Store Lead position at SCC Payroll LLC?
Job Description
Job Description
Description :
New Location! Stories Coffee Company is expanding, and we are looking to find the perfect person to lead our newest location.
Summary : A Store Lead manages the operations of the restaurant. The Store Lead is a managerial position designed to support the General Manager in the day-to-day operations of the store as well as the recruiting, development, training, and coaching of the restaurant staff in high-volume stores. Shift Leads in low volume stores are responsible for these duties under the direction and support of the Area Manager.
Key Responsibilities :
- Lead the restaurant during assigned shifts.
- Delegate responsibilities to the team and ensure they are exceeding customer expectations.
- Ensure proper setup and breakdown of the entire restaurant by following the closing and opening procedures.
- Respond to customer questions or complaints over the phone or in-store.
- Execute supervisor functions on the POS system such as discounts and voids and reconciles till at the end of each shift.
- Ensure all systems are implemented and utilized, including daily line check, opening and closing checklists, waste bucket, inventory, ticket time tracking, recipe cards, cogs workbook, prep sheet, par / pull sheets, and other applicable kitchen systems.
- Document any staff performance issues and communicate to upper management using the proper channels.
- Provide leadership and direction, giving ongoing feedback of expectations.
- Motivate, coach, and train team members to excel in their position.
- Participate in training, developing new hires, and teaching standards to those that need improvement. Has the ability to effectively communicate with team members so they understand direction, feedback, and coaching.
- Interview, hire, and onboard potential and new employees.
Requirements :
Knowledge, Skills, and Abilities
Ask about our benefits package during your interview!