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Operations Servicing Specialist I

SCCU
Melbourne, FL Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for an Operations Servicing Specialist I to join our ONESCCU team in Melbourne! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise : Honest People, Trusted Products, Time Valued . We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits :

  • ONESCCU annual bonus available!
  • Flexible Schedule
  • Remote-Hybrid Work Options! (Flex up to 3 days at home & 2 days onsite per week; available after training)
  • Medical, Dental & Vision Insurance
  • HSA (Health Savings Account) with SCCU matching contribution
  • SCCU Paid Long Term and Short Term Disability coverage
  • SCCU Paid Term Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
  • Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!) :

  • Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
  • Fixed low rate credit card- 5.99% if approved
  • FREE Identify Theft Protection
  • No fee SCCU accounts
  • Operations Servicing Specialist Starting Salary Range :

  • 16.92- $18.02 Hourly
  • Operations Servicing Specialist I Duties & Responsibilities

  • Reviews and completes account research and maintenance requests.
  • Researches and completes Verification of Deposit (VOD) requests from Members and outside companies.
  • Reviews daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
  • Assists Team Members and Members with questions and concerns involving deposit account and membership documents in the Operations phone queue and make outbound phone calls when required.
  • Perform quality control review of new membership eligibility and serves as the Membership Officer on behalf of the credit union.
  • Reviews Overdraft Privilege requests and limit increases in accordance with policy and procedures.
  • Respond promptly and professionally to Member inquiries regarding deposit accounts and other related matters. Resolve basic issues or escalate complex cases to senior Team Members as needed.
  • Operations Servicing Specialist I Qualifications

  • High School Diploma or equivalent required.
  • 1-3 years customer service experience required.
  • Operations Servicing Specialist I Schedule

    Full Time role, 40 hours a week, within the Department Hours of Operations

  • Monday - Friday 8am - 5pm
  • Saturdays on Rotation 9am - 1pm
  • Salary : $17 - $18

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