What are the responsibilities and job description for the Events & Parties Operations Manager position at Scene 75 Romeoville Entertainment Center?

Job Description

Event and Parties Operations Manager

Location : Scene 75 Chicagoland - Romeoville

Position Type : Full Time

Company Overview :

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary :

This sales / operations support position is responsible for the coordinating aspects of birthdays, social events, and meeting functions held at the park along with maintaining an operational component that oversees many day of event responsibilities.

Accountabilities :

Sales efforts may encompass corporate events / meetings / trainings, birthdays, and personal milestone events; (other may include holiday parties, school athletic banquets, and fundraisers.
Work with and solicit new customer relationships while maintaining existing relationships.
Maintain repeatable and predictable business from existing clients while prospecting for new events.
Supervise a diverse team of 15-50 employees, ensuring seamless daily operations and maintaining a high standard of customer service.
Maintain accurate records of employee attendance and performance metrics on a daily basis.
Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties and Responsibilities :

Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.

Implement strategies to enhance team performance, safety protocols, and customer service initiatives.

Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.

Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.

Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.

Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

The role extends eternally from the park to trade shows and other public events, which heighten awareness within the community and being a positive role model in both social media formats and public forums by being active and showing consistent participation in all public facing opportunities.

This position works closely with operations to execute events using the SOP set forth by the RVP of Operations and GM.

This position operates as a multiple person sales office with direct sales management from the Director of Event Sales & Marketing.

Skills / Competencies Required :

Knowledge of how to use social media to drive sales is required : Including Linkedin, TikTok, Facebook, Instagram, Pinterest etc…

Proficient in computer software including Microsoft Word, Excel, and CRM.

Solid time management, organization, and prioritization skills; ability to work with little or no direct supervision.

Excellent customer service orientation and focus on customer satisfaction required.

Strong leadership and people skills, plus the ability to build and foster a team environment desired

Education, Qualifications and Experience :

1-3 years of related experience in sales preferably in restaurant / hospitality / service industry, or equivalent combination of education and experience.

Able to manage a high-volume workload.

Must have a positive, engaging, and team-oriented view on the workplace.

Valid driver’s license required.

While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, talk, read, write, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 20 pounds.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Notice of E-Verify Partcipation : Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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Events & Parties Operations Manager

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