What are the responsibilities and job description for the General Manager position at Scenthound Mt. Juliet, TN?
Benefits:
Perks and Benefits:
General Manager is a key position at Scenthound, offering strong leadership, teamwork, sales expertise and exceptional customer service.
Position Skills and Requirements:
We are searching for a confident manager who leads with integrity and compassion. A successful General Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the location with an emphasis on critical Key Performance Indicators: Membership Growth and Sustainment, Labor, Average Ticket Price, Rebook Ratio, etc.
Tasks:
Dogs are family. It's our passion to provide the basic hygiene and routine care that every dog needs - right here in Mount Juliet!
This is the flagship Scenthound location in Tennessee where you have the unique opportunity to get in with this exciting business. And you'll get to build and support a strong team that serves our community! Dogs and dog parents both benefit when we keep pups clean and healthy!
We Live by these Core Values:
- Employee discounts
- Free uniforms
- Paid time off
Perks and Benefits:
- Bonus paid based on Key Performance Indicators and Competitive Base Pay
- Annual pay increases based on performance
- Paid training
- Great work hours: closed Monday, close daily at 5:00, no evening work and closed on major holidays
- Paid vacation
- Growth opportunity: great leadership and teamwork experience
- Complimentary grooming services for your pup
General Manager is a key position at Scenthound, offering strong leadership, teamwork, sales expertise and exceptional customer service.
Position Skills and Requirements:
- Management experience
- Customer service experience (retail, restaurant, hospitality, etc.)
- Membership and other sales experience (gym, studio, salon, etc.)
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship - be the leader of our pack!
- Outgoing, proactive and coachable
- Accountability; hold oneself and others to a high quality of services
- Recruiting, hiring and other management duties, and creating a happy and effective team
- Service-oriented with problem solving, time management and scheduling skills and attention to detail
- Computer/technology proficiency
- Strength to lift larger dogs if needed; stamina to stand for long time periods
We are searching for a confident manager who leads with integrity and compassion. A successful General Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the location with an emphasis on critical Key Performance Indicators: Membership Growth and Sustainment, Labor, Average Ticket Price, Rebook Ratio, etc.
Tasks:
- Drive membership sales and additional services through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness
- Develop team skills and career paths through leadership, training, and performance reviews
- Uphold quality standards through hands-on participation, team reviews and training
- Communicate information and feedback between leadership and your team
- Create a fun and energetic environment conducive to teamwork and Scenthound values
- Manage client expectations and resolve concerns
- Identify when/where help is needed and provide assistance to keep operations on schedule
- Ensure continuous team member, dog parent and dog safety, including sanitary and cleaning practices
Dogs are family. It's our passion to provide the basic hygiene and routine care that every dog needs - right here in Mount Juliet!
This is the flagship Scenthound location in Tennessee where you have the unique opportunity to get in with this exciting business. And you'll get to build and support a strong team that serves our community! Dogs and dog parents both benefit when we keep pups clean and healthy!
We Live by these Core Values:
- Dog First - We advocate for the health and wellbeing of every dog in our care.
- One Pack - We are one company, one team, with one mission. We trust, respect and support one another.
- Bring Love - We bring good energy to our work, and we do our job with loving intention.
- Seek Growth - We believe. We learn. We grow.
- Make a Difference - We work with a purpose and are driven by a desire to make a positive impact.
- Pay range includes anticipated bonus.