National Electro-Mechanical Field Service Technician

Job Title: National Electro-Mechanical Field Service Technician (Multi-Spindle Machine & 5-Axis Grinders)

Job Location: Nationwide (Travel Required)

Job Summary: We are seeking a skilled and dedicated National Electro-Mechanical Field Service Technician to join our team and provide expert service and support for multi-spindle machine & 5-Axis Grinders systems across the country. As a Field Service Technician, you will be responsible for troubleshooting, installing, maintaining, and repairing multi-spindle machines & 5-Axis Grinders at customer sites. The ideal candidate will have a strong background in electro-mechanical systems, a passion for customer service, and the ability to work independently while adhering to company standards.

Key Responsibilities:

• Perform installation, maintenance, and repair services on multi-spindle machine systems and 5-axis grinders at customer locations nationwide.
• Diagnose and troubleshoot mechanical, electrical, and control system issues in multi-spindle machines and 5-axis grinders, identifying root causes and implementing solutions.
• Provide detailed service reports for every job completed, including repairs, parts used, and customer feedback.
• Conduct preventive maintenance on machines to ensure optimal performance and minimize downtime.
• Support our rebuild program by refurbishing and upgrading existing machines to extend their lifespan and improve efficiency.
• Work closely with customers to provide technical support and train operators and maintenance teams on machine operation and best practices.
• Collaborate with engineering and technical support teams to escalate and resolve complex technical issues.
• Maintain a strong inventory of spare parts and ensure timely replenishment when needed.
• Comply with all safety protocols and ensure that work is carried out safely and in accordance with relevant standards.
• Travel extensively to customer sites across the country, sometimes on short notice, and stay on-site as needed for extended periods.
• Travel to the parent company in Cologne, Germany, as required for training, collaboration, or support.
• Travel to the U.S. headquarters in Jackson, Michigan, as required for training, meetings, or support.
• Provide on-site troubleshooting, repairs, and calibration of machine systems, including mechanical, electrical, and control components.
• Maintain and update records on customer machines, service history, and any service recommendations for future visits.
• Assist other departments when in-house and perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; an Associate's degree in Electro-Mechanical Engineering, Industrial Maintenance, or a related field is preferred.
• Minimum of 3 years of experience in servicing, repairing, or troubleshooting multi-spindle machines, 5-Axis Grinders or similar electro-mechanical systems.
• Strong knowledge of electrical circuits, PLCs (Programmable Logic Controllers), and control systems.
• Hands-on experience with mechanical systems, pneumatics, hydraulics, and CNC machines is essential.
• Ability to interpret technical drawings, schematics, and manuals.
• Proven problem-solving skills and the ability to work independently in the field.
• Excellent communication skills to work effectively with customers and team members.
• Willingness and ability to travel extensively, including overnight stays, to customer sites across the nation.
• Valid driver’s license and a clean driving record are required.
• Ability to lift and carry tools and equipment up to 50 lbs.

Preferred Skills:

• Experience with Siemens, Fanuc, Beckhoff or other CNC control systems.
• Certification in electrical or mechanical systems (e.g., Certified Maintenance Technician, Journeyman Electrician, etc.).
• Familiarity with safety standards and regulations, such as OSHA, and experience in implementing safety protocols in the workplace.
• Previous experience working for a machine tool builder or a service provider in the manufacturing industry.

Work Environment:

• Travel required: the role requires frequent travel to customer sites across the nation.
• Field-based work may involve working in a variety of settings, including industrial environments, production floors, and remote sites.
• Ability to work flexible hours, including evenings and weekends, depending on customer requirements.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Employer HSA match.
• Employer-provided Life, AD&D, STD, and LTD insurance.
• Retirement savings plan with employer contributions.
• Paid time off and holidays.
• Training and certification opportunities.
• Travel and expense reimbursements.

This position offers an exciting opportunity for a motivated and experienced technician to play a crucial role in maintaining and improving the performance of complex multi-spindle machines while working in a dynamic and rewarding field environment. If you're looking for a challenging and rewarding career with the chance to work with cutting-edge technology across various industries, we encourage you to apply.