What are the responsibilities and job description for the Customer Service Representative position at Schar Heating & Cooling, Inc.?
At Schar we offer Competitive Pay, Excellent Benefits, and Great Careers for our incredible team! We want YOU to join our team!
Position Summary: To provide top-quality customer service for phone, message, email, and online inquiries. This includes collaboration with appointment center team to schedule appointments on inbound and outbound calls. This position will also include various administrative tasks.
Work start and end time: Negotiable (Overtime based on workload)
Employment Type: Full Time
General Qualifications needed for this position:
- High personal integrity
- Clean criminal record
- Drug free
- Professional appearance required
- Must have at least some customer service experience
- Must be able to be honest, no matter what
- Motivated work ethic
- Desire to learn
These skills will help with pay and likelihood of hire:
- Experience & training in customer service and/or the HVAC field
- Scheduling and problem solving skills
- Customer or coworker references
- Experience & training in phone etiquette
- Experience with ServiceTitan
Benefits of this position:
- Competitive pay
- Year-round employment
- Advancement opportunities
- Training opportunities
- Paid holidays and vacation days
- Performance based incentives
- Overtime based on 8 hour day
Salary: $17 - $26 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8:00a - 5:00p [1 hour unpaid lunch break] [Flexible Options]
- Tuesday to Saturday or Monday to Friday [Flexible Options]
- Overtime [Dependent on workload]
Education:
- High school or equivalent (Required)
Salary : $17 - $26
