Customer Service Lead

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities: 

• Respond promptly to customer needs requests for service assistance by providing customer service, greeting and acknowledging each customer, and being knowledgeable of store products and policies.
• Accurately and efficiently process customer transactions through registers to itemize and total customer purchases
• Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• Records daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• Complete Customer Service projects and delegate to other cashiers when needed
• Coordinate and train Customer Service Cashiers
• Promote the Scheels Visa Rewards card and be able to clearly explain all benefits
• Accurately create monthly budget and place orders for register supplies and parts
• Maintain orderly appearance of customer service and surrounding areas
• Ability to perform basic math; compute rate, ratio and percent; draw and interpret bar graphs 
• Ability to read, comprehend and write simple instructions, short correspondence, and memos. 
• Effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Demonstrates strong communication, organization, attention to detail, and problem solving skills
• Strong initiative and vision for continuous improvement while contributing to a positive team atmosphere
• Exercise judgment and tact and be able to effectively work with customers and all levels within the organization when resolving problems that involve several concrete variables in standardized situations
• Ability to work assigned scheduled which may include varied hours, evening, weekends and holidays 
• Assist with all other duties as assigned

Requirements: 

Customer Service

• Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

• Approach daily tasks, projects and follow-up communication with energy and sense of urgency

• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact

• Show respect and appreciation for others and Scheels

• Arrive to work and meetings 10 minutes early

Team Mentality

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

• Ability to adapt to a changing work environment

• Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

• Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Efficiency

• Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

High School Diploma, or General Education Degree(GED), and 1 years of cashiering experience or training; or equivalent combination of education and experience. 

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates.  Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.