What are the responsibilities and job description for the Sales & Customer Service Representative position at Schiller Grounds Care?
Bring your sales and customer service expertise to a rewarding opportunity that allows you to put your mark on an organization that provides Made in the US products! Experience more job satisfaction in this critical role where you will interface with dealers, distributors and national accounts customers. Take advantage of competitive pay and benefits with a team that invests in you and the success of your career!
Schiller Grounds Care, Inc., a global manufacturer of highly sought-after lawn care equipment, is seeking a Sales Support Representative to join the team at our facility in Southampton, PA.
If you have proven sales and customer service experience and are technically inclined, this is an opportunity you need to explore! Knowledge and experience in the outdoor power equipment industry is a huge plus!
POSITION SUMMARY
Schiller Grounds Care, Inc. is looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our company. You will be supporting distributors, dealers, national account customers and end users with technical sales support and customer service for the Little Wonder, Mantis and Classen product lines. The ideal candidate will have excellent communication and technical skills to troubleshoot, train and educate our customers in how to get the most out of our range of industry leading products.
KEY RESPONSIBILITITES
- Interfaces with dealers, distributors, and national account store-level personnel to develop strong relationships based on technical support and customer service.
- Works with members of engineering, product management and quality teams, to develop technical knowledge and know-how of Classen, Little Wonder and Mantis products.
- Analyzes reports provided by national account or distribution customers to make recommendations for improvements regarding status of down tools, backordered parts, etc.
- Performs field visits to national account and dealer locations to support product satisfaction, increase technical knowledge of end-users and identify potential problems.
- Seeks out, collects, and communicates field intelligence on competitive equipment, sales activity and programs.
- Monitors product complaints and troubleshoots with members of internal team.
- Reports all unusual occurrences in product performance or application to internal team.
- With the sales and marketing team, supports content development for product training sessions when necessary.
- Supports the customer service and warranty team by answering technical calls relating to customer service, sales, repair orders, order status, back orders, distribution inquires and after-market problems.
QUALIFICATIONS
- Bachelor's degree preferred or equivalent experience.
- 5 years sales support experience, preferably with Outdoor Power Equipment and/or Retail, Rental and national sales account management and support.
- Excellent written and oral communication skills.
- Strong organizational and interpersonal skills - team player.
- Proficient knowledge of Microsoft Word/Excel and Power Point presentations. Experience with CRM and ERP systems (Oracle) preferred.
- Ability to travel up to 25%.
BENEFITS
- Competitive salary
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Professional development opportunities.
Salary : $60,000 - $75,000