Senior Credit Desk Specialist

NOTE: This is not a Remote Role

PRIMARY FUNCTION:

• Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication
• Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts
• Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained
• Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
• Oversees and controls the credit note request process
• Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
• Monitors accounts for potential accounts that will not be recoverable
• Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys
• Meets or exceeds financial targets
• Files and tracks property liens and creates collection files for legal action
• Resolves all unclaimed property items assigned
• Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation and escalation
• Communicates interdepartmentally to achieve financial results
• Performs other duties as assigned
• Some travel may be required
• Proceed to analysis to identify root causes and proposes improvements to the monitored processes
• Maintains process documentation (SOP) / Trains new joiners & colleagues

QUALIFICATIONS:

• 3-5 years' experience in credit and collections, accounting, and/or customer service or an Associate's Degree with 1-2 years of previously noted experience.
• Bachelor's degree in a Business Discipline is preferred.
• Construction Collections experience recommended.
• Collections/Accounting experience is required.
• Customer Service experience is required.
• Account Receivable Management experience is preferred.

• Working knowledge of Microsoft Word and Excel is required.
• Experience with an ERP systems is preferred, SAP experience is a plus.
• Legal/Paralegal experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• A proven track record of success in prior collection roles.
• An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.
• The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
• Ability to manage multiple priorities
• Good analytical, time management, and organizational skills are necessary to efficiently perform daily functions.
• Self-motivation, strong follow up, and closure skills are required to achieve the results in a timely and efficient manner.

• Competitive salary commensurate with experience
• Fully vested 401k match (up to 7% of total compensation)
• Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire
• Generous Paid Time Off (All employees start with 3 weeks of vacation which then increases with tenure in addition to sick days, floating holidays and 8 Company Observed Holidays)
• Tuition Reimbursement (Eligible after 6 months of service)
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption