What are the responsibilities and job description for the Agent Services Coordinator position at Schmidt Family of Companies - Florida?
Description
Primary role of Real Estate Agent Services Coordinator - East
Acts as the “face of the company”, front line of the company. Serves as a liaison between the agents and customers; establishes effective administrative communications between all members of the office and customers. Manages office management through variety of tasks with customer service and care. Above extraordinary professional professionalism with outgoing personality.
Duties and Responsibilities
- Acts as the “face of the company”, front line of the company
- Greets customers as they enter the office, call into the office, or any other communications/visits with the office
- Presents a professional image to any current or potential customers
- Answers telephones, emails and any other form of communication for the company
- Serves as a liaison between agents and customers
- Works with real estate agents to make sure all administrative duties pertaining to contracts, listings, showings, and various other tasks are taken care of for the agents, for customers, and possibly for staff in the office
- Manages office management through variety of tasks with customer service and care
- General office maintenance such as cleaning, ordering supplies, maintenance of office equipment
- Maintains files for real estate office
- Creates, updates and maintains all New Listings, Price Changes, Extensions, Under Contracts, Sold properties, etc. in all real estate programs and websites for agents; self-audit for accuracy
- Pulls reports/logs for office and company; may assist Sales Manager with logs/reports
- Maintains confidential information on agents and customers; adheres to ethical and confidentiality agreements put forth by the company
- Maintains all office phone, email rosters
- Adheres to strict schedules for marketing/advertising needs for the company
- Assists with trainings and agent relations within the office and company
- Assists the Sales Manager with a variety of office duties; may assist other departments as necessary
- Professional demeanor and attire
- Warm, inviting personality
- Ability to multi-task and keep up with fast paced environment
- Physical requirements involve sitting to perform general office work at a computer, and mobility throughout an office to light maintenance work
- Self-directed; ability to work both independently and in team environment
- Ability to learn new skills rapidly and accurately
- Strong organizational abilities
- Computer skills- basic (typing, basic spreadsheets, emails, texting and using real estate software systems)
- Computer skills – real estate (real estate software preferred); marketing (understanding of Adobe or any other marketing software preferred)
- Part Time: 10:00-3:00 Monday - Friday - 25 hours
Requirements
- High school diploma required; college preferred
- Proficiency with Microsoft Office Suite; G-Suite software
- Proficient with Social Media (FaceBook, Instagram)
- Background Checked