Digital Customer Experience Product Owner

Schneider Electric USA, Inc. seeks a Digital Customer Experience Product Owner in Westmont, IL.

Job Description: The primary responsibility of this role is to transform the digital customer experience for Power Products NAM across the entire lifecycle of product delivery from design & quote to install & maintain, focusing on updating and creating digital tools and processes that influence customer’s buying decision. This includes the following specific duties: Analyze existing customer and partner journeys, study, competitive landscape, create customer journey maps, and education about potention for digital lifecycle tools. Translate stakeholder requirements into a product roadmap. Assist in the development and maintenance of prioritized solutions and maintain roadmap with well - defined requirements and business reasoning. Assess value, develop cases, and prioritize stories ensuring that selected work is maximizing value and aligned with the digital strategy. Work with stakeholders and executive leadership to develop business cases. Direct execution teams to take concepts to full release. Responsible to define the go to market and ensure it is verified and tested with customers – both internal and external. Eligible for remote work up to 4 days per week.

Requirements: Position requires a Master’s or Bachelor’s degree, or foreign equivalent, in Engineering (any), Computer Science, Business Administration, or closely related field, and progressive, post-Bachelor’s experience (5 years with Master’s or 7 years with Bachelor’s) in product management, technical team leadership, or related occupation, which must include at least some experience in the following skills: Managing electrical products using energy management product suite; Using SE NAM lifecycle tools in a plant environment (ACE product selectors, SE advantage, EPC, ALM, Agile, OLM, JIRA, Web Onyx); Performing business analysis using data science tools and processes; Transforming customer lifecycle for energy management officers using knowledge of sustainability strategy, priorities, and metrics; Working with stakeholders and customers to understand market needs; and Creating business cases for roadmap projects.

EOE.

To Apply: Visit http://careers.se.com and search Req#72521

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
12% organic growth
135 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.