Global Offer Manager – Services Delivery Design

Schneider Electric has a challenging opportunity for a passionate individual to assume the role of “Global Offer Manager – Services Delivery Design' to lead the services delivery transformation for EcoStruxure Building portfolio. This role can be based in United States, United Kingdom, or India.

In Schneider Electric we create connected technologies that reshape industries, transform cities, and enrich lives. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk

We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY The Buildings Business of Schneider Electric provides intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption, and run building operations more efficiently.

Schneider Electric has a challenging opportunity for a passionate individual with a growth mindset to assume a Leadership role to build & manage the Services Delivery & Execution Model for Digital Building Services. This service leader will play a pivotal role in transforming current practices to evolve into a future model that leverages best of centralized and local delivery approach to bring efficiency & effectiveness of service execution. In this global role, you will work closely with the other product managers, category managers, service delivery leaders and strategy team. The right candidate will have a proven track record of business operations, remote services, connected hub & strong project management experience to lead transformation projects. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills and a motivational style. Collaboration and partnering within Schneider Electric’s global organization and across teams is critical for success.

Primary Responsibilities

Own the successful development and creation of Global Model for Digital Building Service Delivery & Execution. Build the framework, process, technology, and support the execution at central hub and with key countries.

1. Lead the Design for Services Delivery
   • Build a vision on the Services Delivery of the Future for Building Management Systems
   • Influence the new service offers with Offer Managers to define the onboarding & operations delivery model
   • Develop the service strategy related to: tools & technology, systems & processes, local & remote delivery
   • Incubate new avenues of leveraging certified partner network to extend outreach of local service business

1. Develop the Global Delivery Model
   • Collaborate with country delivery teams to capture as-is situation on tools, practices & areas of improvement
   • Harmonize service delivery practices, as it relates to globally defined service offers, with customer success
   • Establish a global community of practitioners on Services Delivery & Operations, animate on regular basis
   • Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution

1. Lead innovation in Service Platform Tools & Technology
   • Identify & qualify digital technologies to maximize execution efficiency, streamline workflow, standardization
   • Support the design of digital customer & service delivery experience, spanning strategic & low-touch accounts
   • Collaborate with Global Services team to leverage existing blueprint for EcoCare services across other BUs

Desired skills and competencies

• Strong background of Services Delivery in Building Technologies, with a focus on driving transformations
• Know-how of build services delivery blueprint, operating model design and process flows
• Exceptional critical thinking and ability to make fast informed decisions and challenge the status quo
• Ability to develop business case, growth plans, strategy and animate a community
• Proficient at building networks and collaborating with global cross-functional teams
• 5 years of services offer management or business development or service delivery
• Prior experience in Building Automation Technologies is strongly desired
• Willing to travel: 10%

Education qualifications

• Bachelor’s degree (business, marketing, engineering), MBA a plus.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
13% organic growth
150 000 employees in 100 countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
  
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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