TECHNICAL DOCUMENTATION SPECIALIST

Description

Objectives of this Role

• Manage, facilitate, and evaluate documentation standards for technical content.
• Work with leadership and subject matter experts to assess training gaps and needs to build training programs to ensure maximum training results.
• Maintain expert knowledge of training programs and documentation storage systems and programs used.
• Meet Schneider's quality standards while maintaining working knowledge of relevant technologies and best practices.
  
  

Duties and Responsibilities

• Training
• Develop templates for teaching aids, such as training documentation, demonstration models, multimedia visual aids, computer tutorials and reference work
• Maintain records of training activities for engineering department
• Ensure documentation is revision controlled where appropriate
• Develop content storage system that is easily sorted and searchable to be used by internal and external customers
• Confer with management to gain knowledge of work situations requiring training and better understand changes in policies, procedures, regulations and technologies
• Ensure all documentation is up to date via applicable SME and business partner collaboration
• Project success
• Ensure PRD is fully populated and accurate for successful iFAT
• Complete machine documentation, including photos and videos, as requested by Design Team.
• Drive OEM manual generation to completion.
• Supports project team through verifying product samples are accurate upon receipt.
• Contribute, as a member of a team of design professionals, to achieve project, department, and company goals.
• Work on multiple, simultaneous projects within multiple design teams.
• Communication
• Communicate in a manner that assures clarity and understanding with both internal and external customers.
• Collaborates with engineers to interpret technology for customer training materials and manuals.
• Attend department and process driven meetings as requested.
• Recommend improvements in the company's offerings and work procedures utilizing the Action Request process.
• Travel required may include field support for customers to ensure satisfactory training and support. Approximately 5-10%. Must maintain valid enhanced driver's license and/or passport for travel.
• Build professional skill through continued training, education, and networking events.
• Perform other related duties as assigned by management.
  
  

Requirements

Skills and Qualifications

• AS in Technical Writing, Communications, English, or equivalent experience.
• 2 years of experience in a design-build, manufacturing environment.
• Organization skills and attention to detail.
• Microsoft technology including but not limited to Office365, Word, Excel, PowerPoint, Teams, SharePoint, and relevant Content Management software.
  
  

Physical/Mental Standards

• Ability to operate computer.
• Manual dexterity sufficient for constant use of a keyboard, mouse, and telephone. Speech and hearing sufficient for regular communications. Vision sufficient for use of a computer monitor and transaction documents.
• Ability to sit for long periods of time.
• Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions.
• Executing up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Close mental and visual requirements needed to perform work dealing primarily with Engineering, management, and manufacturing.
• Ability to plan, schedule, train, check and evaluate work.
  
  

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Conclusion

All employees are responsible for product quality and are required to understand and follow quality system procedures. All employees have the responsibility, organizational freedom, and authority to initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

About Schneider

At Schneider Packaging Equipment Company, Inc. ("Schneider"), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that impact people's daily lives. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. To date, we have installed, and continue to support, over 3,700 world-class machines in some of the biggest manufacturing operations in the world. Driving solutions to address our customers' specific issues pushes us to constantly innovate our machines, software, ancillary services and our company culture.

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