What are the responsibilities and job description for the Studio Coordinator (Front Desk) position at School of Rock Oak Park?
Job Title: Studio Coordinator
Reports To: General Manager/Franchise Owner
Shift: Part-Time evenings
Do you thrive working in a busy, fast-paced, and fun environment? Do you love kids and rock music? This important, customer facing role is the administrative focal point for School of Rock Oak Park.
School of Rock is the original performance-based, interactive music school founded in 1998 in Philadelphia. With 400 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider. Our mission is to help kids rock their worlds.
The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers. We are always looking for someone that is interested in growing into a bigger role at the school.
Primary Duties:
- Handle complex scheduling for busy music school
- Assist General Manager with a wide variety of tasks as required
- Schedule and lead tours for prospective students and parents
- Greet, and look after students
- Handle opening and closing of school
- Answers phones and field inquiries; pitch the music program
- Works on special projects, prepare reports, and other administration including billing
- Adheres to the SOR Code of Conduct, safety policies, including the Monitoring and Supervision policy.
Skill Requirements:
- Two years working Front Desk, Reception, and/or Customer Service role
- Must be able to lift and carry or otherwise move 25/50lbs; occasionally helping load and unload gear, regularly take out trash, etc
- Must be able to frequently go up and down stairs
- High detail orientation, multi-tasker
- Welcoming, outgoing demeanor essential
- Good, reliable team player who collaborates well
- Interest in music and related arts or experience working with young people a plus
- Some graphic design experience desired, but not required
- Sales and customer service experience a plus
It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Shift:
- Day shift
- Evening shift
Work Location: In person
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Evening shift
Application Question(s):
- Please tell us about your previous customer service experience and why you are a great fit for this role.
- Studio Coordinator is a part-time position to start (10-15 hours/week) with a high potential for more hours and responsibility based on performance. We are looking for someone long-term that is interested in growing with our school. Are you okay with starting as a part-time employee? Please explain.
- "Our operating hours are Mon-Thurs 2pm-9pm and Sat 10am-5pm, what is your current availability?
- Do you have experience working in a high-paced environment? Please explain.
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Oak Park, IL 60302 (Required)
Work Location: In person
Salary : $18 - $20