What are the responsibilities and job description for the Director of Operations - North Atlantic position at School of Rock?

Job Description

Director Of Operations – North Atlantic

Youth Enrichment Brands (YEB) is the nation’s leading youth activities platform, offering best-in-class camps, classes, leagues, and lessons for over one million kids each year. The YEB mission is to help as many kids as possible discover and develop their passion while building critical skills for life.

YEB encompasses i9 Sports (the nation’s largest youth sports league franchisor), School of Rock (the most revolutionary music education school in the world), Streamline Brands (the leading franchisor of swim school concepts), US Sports Camps (the official provider of Nike Camps), and more premier youth activity brands. Please visit www.yeb.com to learn more.

The Director of Operations (DO) for The School of Rock is the primary liaison between the franchise community and the corporate team . The DO will build and maintain effective trusted relationships with Franchise Owners. They will offer support and guidance to ensure franchise schools and the system thrive by delivering outstanding music programs, running efficient operations, and driving system-wide growth. They will serve as a brand consultant, providing operational support, insights, and expertise across departments within School of Rock to drive both departmental and company-wide initiatives, ensuring more effective execution and fostering transformative innovation.

The Director of Operations is a remote position, with a strong preference for candidates to be based in the Northeast

RESPONSIBILITIES : Franchisee Support :

Work closely with franchisees to drive operational efficiency by ensuring adherence to brand standards, operational guidelines, and performance benchmarks. Provide ongoing support and training on processes and systems.
Analyze franchise performance data to identify trends, areas for improvement, and opportunities for growth. Offer franchisees strategic recommendations to enhance profitability, customer satisfaction, and overall business performance.
Conducts annual visits to franchise-owned schools and regular online meetings with franchise owners to build and maintain trusted relationships between the franchisor and the franchisee.
Provide support and guidance, in conjunction with the Compliance department, to franchise owners to ensure they are aware of and in adherence to all required safety, and compliance standards.
Provide online support to franchise owners via help desk submissions and support calls.
Collaborate with franchisees and Marketing to develop and implement local marketing initiatives that align with national campaigns and brand messaging. Provide guidance on digital marketing strategies and community engagement.
Assist in identifying potential opportunities for franchise expansion and growth within their market. Provide insights into territory management, new store openings, and market trends.
Assist in facilitating and supporting conventions, regional meetings, and other key business events.

Brand Awareness and Innovation :

Assist with the successful operation and testing of new operational concepts, programming changes, or technology considered for system-wide implementation.

Partner with other School of Rock departments to execute company-wide and departmental initiatives

Partner with other YEB business units to help drive brand awareness, develop and execute cross-marketing opportunities, and identify new opportunities for enterprise growth and operational efficiency.

Consult with appropriate operations leaders and other departments to identify additional support and training needs to improve gaps in franchise school operations.

Serve as an expert in managing and running schools with on-going knowledge of our programs and best practices in both franchise-owned and company-owned schools.

Maintain expert knowledge of the Franchisor / Franchisee agreement and the associated mutual obligations.

Engage SoR music leaders to consult on delivering an exceptional music education experience for students delivering strong engagement with each child and maximizing student enrollment.

Protects the School of Rock brand and students by reinforcing safety standards and practices.

Cultivates a collaborative environment across the corporate team, in particular the Operations Team to support a consistent "one brand" vision.

Participates in seminars and completes company-approved training programs to stay informed on industry trends and continuously enhance professional job-related skills.

Communications and Administrative :

Manage travel against the annual budget.

Manages individual G&A budget.

Completes and submits all reports, documentation, and other administrative requirements in a timely manner.

REQUIREMENTS :

Bachelor’s degree preferred.

3-5 years of multi-unit Operations experience

Actively develops open and trusted relationships with internal partners (franchisees, and stakeholders).

Effectively communicates and positively influences direct reports, franchisees, and stakeholders and stakeholders.

Possesses a high degree of self-motivation with a proven track record of achieving results.

Strong financial acumen, analytical, problem-solving, negotiation and influencing skills.

Ability to handle multiple tasks within a constantly changing and demanding environment. Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.

Passion for helping franchise owners succeed and grow their businesses.

Commitment to continuous learning and professional development

Excellent communication (written and oral) skills.

Expert-level skill with various software productivity tools.

Expert-level skill with various operational point-of-sale (POS) systems.

Passion, love, knowledge and / or experience in music, the arts and / or education are highly desirable

Strong connection to School of Rock’s mission

Extensive travel is required for this position (at least 25% travel)

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