Front of House Manager and Lead

Job Description: Front of House Manager / Lead

Location: Schuggy's American Grill & Taphouse – Hammond, WI

Position Overview:
Schuggy's American Grill & Taphouse is seeking an experienced, enthusiastic, and organized Front of House Manager / Lead to oversee the daily operations of our restaurant and bar. This position is ideal for a hands-on leader who is passionate about delivering exceptional customer experiences while managing the team and operations to ensure everything runs smoothly.

Key Responsibilities:

• Team Management:
• Recruit, hire, train, and mentor front-of-house staff, including servers, bartenders, and hosts.
• Conduct regular performance reviews and provide coaching to ensure excellent customer service.
• Manage scheduling to ensure adequate staffing levels and respond promptly to call-ins or no-shows by covering shifts as needed.
• Customer Service:
• Lead by example, working shifts as a server or bartender to maintain connection with guests and staff.
• Ensure every guest has a positive dining experience by upholding service standards.
• Operations Management:
• Oversee daily operations of the front of house, including opening and closing procedures.
• Monitor and maintain inventory of goods, placing orders for beverages, bar supplies, and other necessities.
• Manage event planning and execution, including private parties, live music, and special promotions.
• Social Media & Marketing:
• Create and schedule engaging social media posts to promote the restaurant and events.
• Collaborate on marketing strategies to attract customers and increase visibility.
• Financial Oversight:
• Assist with tracking sales, labor costs, and inventory levels to align with budget goals.
• Work closely with ownership to identify and implement opportunities to improve revenue and cost control.
• Problem-Solving & Leadership:
• Act as the go-to leader for any issues that arise during shifts, including guest complaints, staff conflicts, or operational challenges.
• Ensure compliance with health, safety, and alcohol regulations.

Qualifications:

• Minimum 2 years of restaurant/bar management experience.
• Strong leadership and communication skills.
• Proficiency in inventory management, scheduling, and staff training.
• Experience with social media platforms (Facebook, Instagram, etc.) and marketing is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Hands-on experience in bartending and serving.
• A proactive, team-oriented attitude with a passion for hospitality.

What We Offer:

• Competitive salary based on experience.
• Opportunities for growth within the company.
• A supportive and welcoming team environment.
• The chance to make a meaningful impact on a local business and the community.

If you’re ready to lead, inspire, and take Schuggy's American Grill & Taphouse to new heights, we’d love to hear from you!

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 35 – 50 per week

Benefits:

• Employee discount
• Paid time off

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hammond, WI 54015 (Required)

Ability to Relocate:

• Hammond, WI 54015: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $30