What are the responsibilities and job description for the Maitre D position at Schulson Collective HQ - Philadelphia?
Summary/Objective
As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience. This person will lead our other Hosts/Hostesses and manage the book of reservations for one of our busiest and most popular restaurants in Center City.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for greeting incoming and departing guests.
- Answers incoming calls to the restaurant and provides appropriate service.
- Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate.
- Demonstrates problem resolution with customer relations and escalates communication to Management as needed.
- Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times.
- Creates memorable experience to build repeat business. Inform guests of other Schulson Collective restaurants.
- Performs other duties as assigned.
Supervisory Responsibility
This position has no supervisory responsibility but will be expected to act as a leader to other Hosts/Hostesses.
Physical Demands
The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.
Required Education and Experience
- Prior knowledge/use of OpenTable preferred.
- Minimum two (2) years prior experience in customer service within the restaurant industry.
- Strengths must include multi-tasking, problem resolution, and customer relations.
- Must have excellent written and verbal communication skills.
- Must have experience managing book of reservations for high-volume restaurant
- Must be a team player with a strong work ethic.
- Exceptional hospitality/guest relations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
