Conference Services Manager - The Starling

JOB DUTIES AND RESPONSIBILITIES

• Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
• Coordinates conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel
• Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space
• 6Meet with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
• Sign contractual agreements and usually keep records of all communications in writing
• Meet with the heads of other departments in the hotel to coordinate any planned events
• Monitor events and address unexpected problems as they arise to make sure that the functions go as planned
• Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
• Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
• Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty
• Perform any other job-related duties as assigned

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in progressive hotel sales with leadership responsibilities

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Ability to use reservation and revenue management systems to develop pricing and sales recommendations
• Must have flexible work hours that may include evenings, weekends, and holidays