What are the responsibilities and job description for the Automation Application Engineer - Mechatronics / Robotics position at SCHUNK?
Description
About SCHUNK INTEC: SCHUNK INTEC is a leading global provider of high-precision gripping systems and clamping technology solutions for industrial automation. With a commitment to innovation, quality, and customer satisfaction, SCHUNK INTEC serves a diverse range of industries including automotive, aerospace, electronics, and more. Our cutting-edge products and solutions contribute to the efficiency and productivity of our clients' operations worldwide
Requirements
The Application Engineer position is responsible for supporting sales process of our robotic tooling and industrial automation product lines, utilizing strong communication skills with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use SCHUNK components, as well as selecting, sizing, concepting, quoting appropriate products that align with customer needs. The candidate will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.
What You Will Do:
- Develop and prepare customer quotes for specialty components
- Review customer specifications and/ or review customer parts
- Interpret drawings and other customer documents
- Develop customer design specifications
- Coordinate development of design drawings with customer and SCHUNK Design Engineering team
- Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
- Preparing and delivering quotes and sales orders to customer
- Track and follow up on quotes and sales orders with customers and potential customers
- Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities
- Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements
- Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance
- Provide customer support by phone, email and some on customer site
- May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product
- Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs
- We encourage applications from graduating students with a technical background in robotics, mechatronics, mechanical, or electrical engineering
- Completing a two-year or four-year program
