What are the responsibilities and job description for the Office Administrator position at Schwartz and Company LLC.?
Schwartz & Co. is currently seeking an experienced Office Administrator for a prominent residential HVAC & Plumbing company located in Lewisville, TX. Our client
Our Client delivers exceptional HVAC and plumbing services, with a focus on great customer service, continuous improvement, and a positive company culture. We’re seeking an Office Administrator to help our client manage operations, support the team, and ensure client satisfaction.
Key Responsibilities:
- Call Center Management: Oversee inbound and outbound calls, handle escalated customer issues, and ensure high service levels.
- Service Titan Administration: Audit and maintain system integrity, flag problems, and collaborate with the owner for continuous improvement.
- Administrative Support: Assist clients, manage open AR, support parts ordering, coordinate technician schedules, and assist with marketing.
- Team Leadership: Lead the back-office team, hire, train, and uphold company culture and values.
Expectations:
- Maintain call schedule capacity, ensuring smooth operations.
- Ensure consistent service delivery and improve team metrics.
- Support marketing campaigns, client communication, and efficient system use.
Qualifications:
- Experience in call center management and customer service.
- Familiarity with Service Titan (or similar systems).
- Strong leadership, communication, and problem-solving skills.
- HVAC or Plumbing knowledge is a plus but not required.
Core Values:
- Growth: Develop yourself and the team.
- Integrity: Always do the right thing.
- Service: Deliver exceptional service to clients.
- Teamwork: Collaborate and communicate effectively.
- Systematic: Execute and document quality work.
Why Join Us?
- Growth opportunities and career advancement.
- Competitive pay and benefits.
- Be part of a supportive team focused on excellence.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Lewisville, TX 75057 (Required)
Ability to Relocate:
- Lewisville, TX 75057: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $75,000