What are the responsibilities and job description for the Receptionist position at Schwazze?

Who We Are : Schwazze (OTCQX : SHWZ | NEO : SHWZ) is building a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. The parent company of a portfolio of leading cannabis businesses and brands spanning seed to sale, Schwazze is committed to unlocking the full potential of the cannabis plant to improve the human condition. Schwazze is anchored by a high-performance culture that combines customer-centric thinking and data science to test, measure, and drive decisions and outcomes. Schwazze is passionate about making a difference in our communities, promoting diversity and inclusion, and doing our part to incorporate climate-conscious best practices.

For more information, please visit our website : www.schwazze.com

Job Title : Receptionist

Hourly Range : $20.00 per hour

Type : Full-Time, Non-Exempt (Hourly)

Location : Star Buds | Arapahoe

Position Objective

The receptionist is the first impression of the store to our consumers. The receptionist is primarily responsible for : greeting customers in a friendly manner, compliantly checking IDs in accordance with Colorado Marijuana Enforcement Division (MED) laws and regulations, scanning customers into the POS system, organizing customer queues, signing in visitors to the guest log, communicating product assortment to consumers, upholding Schwazze SOPs, and maintaining cleanliness of the lobby and front of the store area. In addition, the receptionist is responsible for always maintaining a clean and professional appearance. The receptionist answers phone calls in a professional and courteous manner and directs calls to appropriate members of the retail team if needed.

Essential Functions

Checking IDs :

Maintains familiarity with IDs from all over the country and can recognize fraudulent ID cards.
Scans IDs into the POS system and confirms that the information on the ID matches the information on the scanner.
Upholds MED laws and regulations surrounding what constitutes a valid form of ID.
Upholds company SOPs on ID checking.
Refuses entry to customers that do not have a valid form of ID, or who are underage.

Organizing Customer Queues :

Pays close attention to the arrival of customers to ensure that customers are seen in the order that they arrive.

Directs online ordering customers to the online ordering check out to avoid long wait-times.

Organize queues in the safest and most efficient way possible to avoid overcrowding or parking lot disruptions.

Answering Phone Calls :

Takes orders over the phone and communicates orders with the retail team.

Answers customer questions quickly and courteously.

Directs customer calls to appropriate team members if needed.

Directs vendor calls to the retail management team as directed.

Checking in Visitors :

Utilizes the Visitor Log to compliantly check in visitors to limited access areas such as vendors or inspectors.

Verifies with management before admitting visitors into the building.

Provides visitors with company visitor badges.

Customer Service :

Maintains company-wide customer service standards and works to provide top-notch customer service with every interaction.

Answers phone calls in a friendly and professional manner.

Answers emails in a friendly and professional manner.

Acts as the face of the company and creates long-lasting customer relationships.

Ensures that all customers are aware of our Loyalty program. Ability to sign up customers quickly and accurately while explaining the features and benefits of Higher Rewards.

Education and Experience

High school diploma or equivalent preferred.

Must be at least 21 years of age.

Ability to obtain and maintain an active Colorado Medical Enforcement Division (MED) badge.

Previous experience in a retail or customer service role is preferred.

Knowledge of cannabis and its products is a plus.

Strong communication and interpersonal skills.

Ability to work in a fast-paced environment.

Reliable, punctual, and possesses a strong work ethic.

Working Conditions (Schedule, Environment, Travel)

Ability to lift 25 lbs. or more multiple times per day.

The schedule will vary depending on the needs of the business.

Nights, Weekends, and Holidays are to be expected.

Salary

20 USD per hour

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Salary : $20

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