What are the responsibilities and job description for the Banquet Captain position at SCI Hotels LLC?

Job Description

The Country Inn & Suites of Mankato is currently seeking a Banquet Captain to join their team!

The Banquet Captain’s primary responsibility is to uphold the restaurant’s high standards of excellence by providing the highest quality of service to guests. The Banquet Captain oversees all aspects of banquets or events, including set-up, serving, and cleanup while focusing on detail, quality presentation and customer service. The Banquet Captain is also responsible for the supervision of banquet associates during banquets and events.

JOB SUMMARY : The Banquet Captain’s primary responsibility is to uphold the restaurant’s high standards of excellence by providing the highest quality of service to guests. The Banquet Captain oversees all aspects of banquets or events, including set-up, serving, and cleanup while focusing on detail, quality presentation and customer service. The Banquet Captain is also responsible for the supervision of banquet associates during banquets and events.

SKILLS & KNOWLEDGE :

Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have effective decision-making skills and the ability to coach and mentor others.
Must have good organizational skills, the ability to multitask and work in a fast-paced environment.
Must have the ability to understand and follow verbal / written instructions and communicate both verbally and in writing.
Must have the ability to maintain a positive and professional attitude during all interactions.
Must have a working knowledge of computers, the ability to work with spreadsheets and basic math skills.
Must have the ability to work a variety of shifts in order to meet business needs.
Previous banquet or event experience required.

ESSENTIAL FUNCTIONS :

Assists all guests in a professional and courteous manner.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.

Assists guests in organizing banquet functions and ensures guest satisfaction by communicating with the host guest throughout the event.

Directs banquet setup and scheduling, including anticipating banquet scheduling and supplies needs based on BEOs and forecasting. Maintains knowledge of banquet rooms, including setups, capacities, sizes, etc.

Ensures proper billing and recording of all events in a timely manner, including the proper reporting of staff labor and gratuities. Prepares daily setup sheets and assignments for banquet associates.

Demonstrates a working knowledge in the use of audio-visual equipment and is responsible for inventory and control of audio-visual equipment.

Thoroughly communicates with management and banquet associates through daily communication. Attends and contributes to required meetings.

Assists with interviews and the selection of qualified associates for hire. Provides effective orientation, training, coaching, evaluation, recognition, and motivation to associates. Provides associates with the necessary tools to perform their jobs.

Identifies and communicates performance expectations as well as policies and procedures to associates. Enforces company policies and assists with administering corrective action as necessary, in a consistent and effective manner.

Ensures and promotes a professional work environment free from inappropriate and offensive conduct of any type.

Understands and applies all facility safety and security procedures as required to maintain a safe and secure environment for associates and guests.

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his / her attention so prompt corrective action can be taken.

Performs all other duties as assigned.

We offer flexible hours, competitive pay, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse / child / family).

Other opportunities are available. Apply today!

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M / F / Vet / Disability

Job Type : Part-Time

Shift / Hours : Weekends / Weekdays / Mornings / Evenings / Holidays

Experience : Must have Restaurant / Serving experience

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