Service Supervisor

THE POSITION IN A NUTSHELL 

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Manager to review and achieve departmental goals. 

WHAT YOU’LL BE DOING (and doing well!)

• Provide supervision, mentoring, and training of assigned team members; participate in the review process of team members and identify training needs for each assigned coordinator.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service coordinators to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Manager.
• Participate in Company-sponsored meetings, trainings, and other functions.
• Provide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

 WHAT WE LIKE ABOUT YOU 

• High school diploma or equivalent.
• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task, manage self and team.
• Remain calm under pressure.
• Possess sound decision-making skills and practical judgment priorities.
• Ability to encourage and motivate people with positive attitude.
• Proven track record of excellent customer service. 

WHAT WE’RE BRINGING TO THE TABLE 

• Competitive salary based on qualifications. 
• Paid time off plan and holidays. 
• 401(k) matching. 
• Short term and long-term disability.  
• Medical, dental, and vision plans with options. 
• Life insurance. 
• Professional career development opportunities. 
• Tuition reimbursement program.