What are the responsibilities and job description for the Manager Coffee Shop position at ScionHealth?
Description
Job Summary
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation:
Education
Job Summary
- The Coffee Shop Manager will oversee daily operations at our establishment.
- The manager will have a passion for coffee shops, excellent customer service skills, and managerial skills.
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation:
- Leadership and Management:
- Lead, motivate, and mentor the team.
- Supervise and train staff on customer service and product knowledge.
- Scheduling and managing staff based on shop needs and extra events.
- Develop and implement operational policies and procedures to ensure a smooth workflow and high-quality service.
- Conduct regular staff meetings and performance reviews, providing feedback and support to foster professional growth.
- Show ability to step into the Barista role as needed based on staffing needs.
- Business Development:
- Develop and execute strategies to drive growth and profitability, including marketing initiatives and service promotions.
- Monitor financial performance, including budgeting, forecasting, and expense management.
- Analyze market trends and competitive landscape to identify opportunities for expansion and improvement.
- Manage inventory levels and ordering to ensure stock availability.
- Create new coffee menu items based on seasonality.
- Customer Experience:
- Uphold the highest standards of client service and satisfaction.
- Address and resolve client concerns and complaints promptly and professionally.
- Develop and implement client retention strategies and loyalty programs.
- Compliance and Safety:
- Ensure all operations comply with local, state, and federal regulations, including health and safety standards.
- Oversee equipment maintenance and ensure the shop environment is clean, safe, and well-maintained.
- Other duties as assigned.
Education
- High school diploma or equivalent
- Bachelor’s degree in Business Administration, or related field; advanced degree or preferred
- Experience in Coffee Shop setting for 2 years, Team Lead, Inventory control & management, and customer service
- Proven leadership and team management abilities
- Excellent communication, interpersonal, and customer service skills
- Solid financial acumen and experience with budgeting and financial management
- Ability to work independently and make strategic decisions.
- Excellent communication and interpersonal skills with the ability to build rapport with clients and provide outstanding customer service
- Team Player: Ability to work collaboratively within a multidisciplinary team, contributing to a positive and productive work environment.
- High level of professionalism, discretion, and adherence to ethical standards in all aspects of the shop
