What are the responsibilities and job description for the Field Service Engineer - Philadelphia position at Sciton?
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Field Service Engineer - Pittsburgh, PA
Benefits And Compensation
The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
Position Summary
This is a salaried position. There is no exact territory but work is primarily in Pittsburgh. 100% travel but primarily local travel. We work normal working hours, and some days are long but most days are short. Our ideal candidate has a high travel tolerance and is flexible, and has a passion for the work.
In This Role, You Will
POSITION Field Service Engineer
LOCATION Pittsburgh
About The Organization
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life At Sciton
At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
Field Service Engineer - Pittsburgh, PA
Benefits And Compensation
The salary range for this position is $100k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
Position Summary
This is a salaried position. There is no exact territory but work is primarily in Pittsburgh. 100% travel but primarily local travel. We work normal working hours, and some days are long but most days are short. Our ideal candidate has a high travel tolerance and is flexible, and has a passion for the work.
In This Role, You Will
- Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light.
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers.
- Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems.
- Respond to service requests and ensure on-site repair within 48 hours.
- Ability to manage and assist in the shipment of service parts to customer sites.
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
- Build trust with customers by ensuring integrity and accountability.
- Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Electronic equipment/system troubleshooting
- Proficiency in the Microsoft Office suite required.
- Prioritization and multi-tasking skills required.
- Excellent communication, customer interaction and phone interaction skills required.
- Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2 years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
- Medical devices experience a strong plus
POSITION Field Service Engineer
LOCATION Pittsburgh
About The Organization
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life At Sciton
At Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
- The support, recognition, and room to grow their careers within Sciton.
- Empowerment to develop their creative genius and encouragement to be lifelong learners.
- Incentives for creativity and innovation across the organization.
Salary : $100 - $110
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