Manager Sales and Logistics Administration

Company Overview

SCM Group North America is a subsidiary of SCM Group, S.p.a. Italy, a leading producer of technologically advanced industrial woodworking machinery.

Summary

We are seeking a Manager Sales & Logistics Administration to join our team in Duluth, GA. This is a key role serving as a point of contact, supporting and resolving issues for our sales team. In this role, the individual will work directly with the VP Sales, CEO and CFO, to ensure procedural efficiency and customer satisfaction throughout the order-to-cash process.

Responsibilities

Sales Administration

Supports Sales District, Area and Product Managers in ensure accurate and timely Sales administration for machine orders; including but not limited to such duties as:

• Serves as the point of contact for Sales to answer questions, provide updates and resolve issues.
• Works to ensure accurate and timely sales reporting utilizing CRM, Power BI, SharePoint and other systems to provide reporting on:
• Invoicing and order entry
• CRM customer account set up and maintenance
• Pricing and Inventory lists
• Data updates inside business analysis folder
• Complete Area Manager Leaderboard report (MTD and YTD) and upload results to SharePoint.
• Work with Sales Excellence team in Italy to be the main point of contact for SCM NA and Canada.
• Other duties as assigned.

Management / Supervisory

Serves as Supervisor of the Sales Admin and Logistics Admin team with duties including but not limited to:

• Oversee daily duties of Sales Administration team, including preparing quotes, order entry and factory orders, to ensure that quality standards are being met and proper procedures are being followed.
• Works to ensure Sales Admin, Logistics, and Accounts Receivable are communicating properly to customers, maintaining a high level of customer focus.
• Serves as point of escalation and provides guidance to resolve problems, complaints, errors and/or disputes.
• Supervise the compiling and maintenance of new order paperwork, including follow-up with sales staff and customers as needed.
• Ensure Warehouse Manager and team are functioning properly. Serve as first point of contact for any issues that may arise.
• Oversee daily duties of Logistics Administration, including inbound and outbound shipments, customer invoicing, and machine returns and credit memos.
• Ensure Master Administration, Master Logistics, and New Order Checklist files are being utilized effectively.
• Manage tax exemption certificates using Avalara.
• Collaborate with Italy to manage Power BI reporting.
• Manage user-storage and SharePoint access.
• Oversee inventory and work with auditor during annual audit.

Qualifications

• Bachelor’s degree and 5 years’ experience or equivalent combination of education and experience.
• Minimum of 3 years of experience in sales administration or sales management.
• Minimum 3 years management/supervisory experience.
• Experience supporting or working in B-2-B Sales environment. Prefer experience in industrial machinery/equipment or similar type business.
• Proficient with use of CRM systems
• Strong knowledge of Microsoft applications, including SharePoint.
• Knowledge of order-to-cash processes and best practices.
• Ability multiple tasks efficiently in a fast-paced environment.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) 4% Match
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Are you will to be considered for the role at the posted range of $65,000 - $75,000 annual salary? If not, please share your expected salary range.

Experience:

• sales administration/sales support: 2 years (Preferred)
• management/supervisory: 2 years (Preferred)

Ability to Commute:

• Duluth, GA 30096 (Preferred)

Ability to Relocate:

• Duluth, GA 30096: Relocate with an employer provided relocation package (Preferred)

Work Location: In person

Salary : $65,000 - $75,000