CASE AIDE

FUNCTION OF THE POSITION: The Case Aide provides direct assistance to casework staff as they engage in
their work with birth parents, foster parents and children.
REPORTS TO: Case Planning Supervisor

RESPONSIBILITIES:
• Support and supervise family time between parents and children, as well as siblings and other
significant resources. Provide transportation as needed.
• Provide visit coaching between parents and children to support healthy family engagement.
• Complete ongoing documentation in Connections with 7 business days of the event date.
• Work in partnership with the case planning team on completion of Permanency Hearing Reports and
court documents as it pertains to the Case Aide’s communication, contact, and collaboration with the
family.
• Support case planning staff in gathering or obtaining vital documents such as birth certificates, social
security cards, etc.
• Accompanying and supporting children and parents through various appointments including school,
medical, and drug treatment, etc.
• Support families through the Public Assistance process, PATH process, and provide referrals, as
needed.
• Meet with families in their home and/or community, as needed.
• Intervene in crisis situations to help the child and family stabilize.
• Attend and testify in court appearances, as needed.
• Attend all interdisciplinary team meetings and actively provide information regarding services being
provided to the child.
• Fulfills duty of Mandated Reporter, which entails reporting any suspected instances of child abuse or
maltreatment.
• Meet with Supervisor one-on-one on a consistent basis to discuss safety and permanency issues of
caseload.
• Communicates and work effectively with SCO foster care support staff such as Case Planners, Sociotherapists, Fair Future Coaches and Education Specialists, Parent Advocates, and medical and mental
health staff and with NYC Children’s Services, outside medical and mental health centers, schools,
consultants, other SCO programs, and all other relevant parties.
• Adheres to SCO’s personnel policies.
• Performs other duties as assigned.
QUALIFICATIONS:
• High School Diploma. Associates degree preferred.
• Approved background clearances and fingerprinting are required.
• Excellent oral and written communication.
• Basic computer literacy skills, including Microsoft Office.

Bilingual abilities are strongly encouraged.
• Valid NYS Driver License required
• Knowledge of local welfare services a plus.
In addition, all EFFC employees should possess the following characteristics:
• Be team players. Maintain a constructive, cooperative, and positive atmosphere.
• Demonstrate commitment to the Agency’s mission and values.
• Be able to empathize and provide quality services to children and families that have histories of
chemical dependency, mental illness, neglect, physical, sexual and/or emotional abuse.
• Be willing to work closely with children, families, and staff from different cultural and religious
backgrounds, as well as from varying socio-economic statuses.
• Work competently, compassionately and without judgment with individuals who may identify as
lesbian, gay, bisexual, transgender and/or may be in different stages of discovering or disclosing their
sexual orientation or gender identity.
• Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership
with persons served and their families.
• Be flexible in their ability to work extended hours or irregular schedules in response to the program’s
needs. Be willing to travel between the various EFFC offices and other agency sites, as required.
• Demonstrate an ability to set limits and maintain the helping role of practitioner, as well as to intervene
appropriately