What are the responsibilities and job description for the Service Advisor for Auto Dealership position at Scott Cars, Inc.?
AUTOMOTIVE SERVICE ADVISOR NEEDED!
Outstanding opportunity to join one of the Lehigh Valley’s most progressive auto dealerships. We are currently seeking an experienced service advisor to help out with a great team of technicians. Excellent customer service skills required. Dealer Track experience a plus.
- 401K Plan & Match
- Excellent health insurance package
- Dental and Vision insurance
- Paid time off and vacation
- Short/Long term disability
- Growth Opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and Wellness
- Discounts on products and services
- Above average industry pay
“At The Scott Family of Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at The Scott Family of Dealerships is critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. If you are interested in a career in the automotive industry, then apply today!”
Purpose: Perform the daily functions of all aspects in the service area.
Essential Function
- Greet customers in a professional manner, PROMPTLY upon arrival. Check with customers to assure they have been waited on.
- Acquire accurate descriptions of customer problems. Record customers concerns on the repair order in a fashion that anyone could understand and duplicate and repair.
- Prepare repair orders with the primary complaint clearly defined.
- Provide customers with clear and accurate estimates.
- Establish a promise time and agreed pick-up by the customer.
- Maintain the service scheduling form in a manner that insures quality customer communications and that any advisor can read and understand.
- Acquire customer authorization for all repairs.
- Upgrade promise time accordingly.
- Upgrade customer estimates and additions to the repair order.
- Obtain authorization for extended service contract repairs.
- Remember deductibles
- Obtain New/Used Car Department Managers authorization prior to performing
any internal repairs.
- Utilize the pricing guide to its fullest extent.
- Follow-up the progress of jobs throughout the day.
- Maintain visibility and accessibility in the service area.
- Call each customer upon job completion. Before leaving for the day, verify all customers on the schedule that day have been contacted.
- Teamwork: Early person directs early drops to correct advisor.