Property & Customer Service Specialist

Salary : $28.17 - $33.14 Hourly

Location : Shakopee, MN

Job Type : Full Time

Job Number : 2025-00001

Division : Community Services Division

Department : Land Records

Opening Date : 01 / 03 / 2025

Closing Date : 1 / 17 / 2025 11 : 59 PM Central

FLSA : Non-Exempt

Bargaining Unit : 300

Job Summary

Performs moderately difficult and involved customer service and clerical tasks in a fast paced, multi-service Property & Customer service center related to Land Records, Property & Taxation Services, Customer Service, Passports, and / or Elections. Specialists are cross trained as needed, including various of the above-mentioned areas to provide the best possible service to our customers.

• Please note that salary range listed is the hiring range.

The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.

Essential Duties

Assists customers at the fast paced, high-volume Property & Customer Service center issuing, accepting, and meticulously viewing a variety of forms and documents related to Land Record Documents, Passports, and Elections. Utilizes multiple computer programs daily to deliver necessary services to customers. Examines legal documents and plats for recordable form and accuracy.

Assists, trains, and provides one-on-one help to customers and the general public when they are using the public terminals for accessing Land Records, State, and Property & Taxation Services software programs.

Compiles and inputs extremely detailed data needed to process information for various documents and reports; produces, generates, assists in ensuring accurate reports are sent per regulatory guidelines to various government agencies.

Calculates fees and receipts monies related to the general ledger; handles cash / payments; processes applicable refunds and penalties, makes change, and balances a cash drawer on a daily basis.

To review the full job description, use the link below :

Minimum Qualifications

Requires :

Equivalency of high school graduation

Four (4) years of face-to-face customer service (please do not include call center experience), real estate, title work, legal description or directly related experience that includes data entry and / or records.

Preference :

Abstracting, title closing, county recorder, or passport experience.

Intermediate skills in computers including MS Word, MS Outlook, and related MN State databases / systems.

The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Selection Process

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and / or additional assessments. Final selection will include a background check and approval by the County Board.

If you require accommodations or have any other questions regarding this job posting, please call the Scott County Employee Relations department at 952-496-8103 and reference the posting title and number.

If you have questions about the hiring process, please visit :

Note - Intermittent, Temporary, and PT positions less than 20 hrs per week are not eligible for benefits.

Benefits : (Benefit offerings can and do change on occasion.)

A comprehensive benefits package is provided for all employees who work 20 hours per week or more. For detailed benefit information visit the Scott County Benefit Hub at

Other great benefits available :

Scott County has adopted a Total Rewards philosophy!

Scott County is an employer of choice, supporting, encouraging, and engaging employees through focused employee investments and workplace programs and offerings that promote and foster individual and organizational well-being. The net result of this philosophy is public service excellence.

Our goal is to address the multiple facets of employee well-being via 6 different program delivery "buckets." These buckets encompass different topic areas, benefits, and initiatives that the County invests in to achieve Total Rewards. These buckets include physical health, workplace social / belonging, work / life balance, financial security, training and development, and emotional health.

Please select the answer that best describes your level of education :

If you possess a degree(s), please list the degree(s) you possess and your program area of focus (e.g. BS in Education) :

Please select the answer that best describes your experience (full-time equivalency) with face to face customer service (please do not include call center experience), real estate, title work, legal description or directly related experience that includes data entry and / or records :

Please briefly describe the experience you listed in the previous question :

Have you worked in a service center setting within the past 2 years? (Examples include County Recorder's office, Service center for city, county, abstraction or title closing, Passport Acceptance Facility) Please do not include visits as a customer.

Please indicate areas of work experience (check all that apply)

Please list the employer(s), job title(s) and briefly describe the experience you listed in the previous question. If no experience, enter NONE.

Please indicate with which programs or software you have intermediate level ability :

Do you have at least two years of professional experience compiling data for the purpose of generating very detail-oriented reports?

Is there anything else you want to add that is pertinent to this position?

Required Question

Salary : $28 - $33