Core Analyst

Scott Credit Union is looking to hire a full-time Core Analyst to join our amazing Information Technology-Core team. This position works Monday through Friday, normal business hours.

**Training is to be completed in the first 60-90 days of employment at the East Belleville, IL location.

**Upon successful completion of training, qualifying employees may be eligible for a hybrid/remote schedule.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission:
Members. Value. Community.

Vision:
Building Better Financial Futures.

Values:
Accountability - I take pride and ownership in all we do.
Diversity - I are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - I encourage the professional development of our employees.
Integrity - I maintain the highest ethical standards.
Service Excellence - I are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as the Core Analyst

Provide first and second level support to system users and ensure a wide variety of problems involving CORE systems software applications, file transfers, and interfaces are diagnosed and resolved in a timely and professional manner. A CORE Analyst will also be responsible for utilizing advanced skills and knowledge to research and document the CORE systems file transfers, interfaces and Business processes. This may require analyzing code and application configurations to aid in the troubleshooting process.

Basic Duties:

• Answers all incoming calls and emails, instant messages, and voicemails.
• Create, resolve, escalate, and close support tickets using the Help Desk management system.
• Diagnose and resolve issues related to technical difficulties with software, configurations, and file transfers.
• Document issues, troubleshooting steps and resolution in the Help Desk ticketing system to keep teammates and users informed of issue status.
• Maintain ongoing organization and cleanliness in assigned IT technician areas.
• Create and update knowledge (solutions) base articles on issues or equipment installs/resolutions.
• This position is primarily remote but may require occasional travel for team meetings.

Core Duties:

• Level 2 ticket escalation point of contact.
• The CORE Analyst will be interacting with all levels of Scott Credit Union employees as well as Third-Party vendors.
• Research solutions to newly discovered issues and provide resolutions. Escalate to appropriate next tier and/or vendors if necessary.
• Provide technical support and training to assist all departments with technology equipment and applications, both remotely and in person.
• Provide and participate in knowledge transfer sessions to help grow the CORE team’s knowledge of supported applications and Business processes.
• Diagnose and resolve system problems reported to Help Desk.
• Coordinate resolution with necessary vendors.
• Analyse and troubleshoot software and services to ensure high availability. Collaborate with users and vendors to achieve the same.
• Ensure that all calls, emails and verbal requests are properly documented in the Help Desk system.
• Assist with disaster recovery and business continuity planning & testing.
• Stay current with technologies and applications used by our users
• Participate in IT on-call program/rotation.
• Assist the on-call team member and/or the IT team members with emergencies that occur during non-business hours.
• Assist with technology vendor management and due diligence activities.
• Assist with maintaining and evaluating helpdesk procedures.
• Ability to manage time and prioritization of tasks effectively to ensure that the Credit Union is functioning in the most efficient manner.

Technology Equipment, Software and Services

• The CORE Applications, file transfers, and interfaces include but are not limited to: Symitar, Synergy, eSign, OpCon, and Synapsys.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• Bachelor’s Degree in Information Technology related field plus one (1) year of experience as an Analyst, in an IT role with the same or similar job responsibilities, or direct experience working in a Credit Union/Bank. Or
• Associate Degree (or equivalent classwork) in Information Technology related field plus two (2) years of experience as an Analyst, in an IT role with the same or similar job responsibilities, or direct experience working in a Credit Union/Bank. Or
• Four (4) years of experience as an Analyst or in an IT role with the same or similar job responsibilities.

Preferred Experience:

• Experience with Credit Union applications such as Symitar and PowerOn’s.

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.