What are the responsibilities and job description for the Insurance Customer Service Representative position at Scott Goodman Insurance?
Benefits :
Paid time off
Benefits / Perks
Competitive Pay
Professional Development
Job Stability in a growing industry
Job Description
We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with Property and Casualty insurance products.
Responsibilities
Manage busy phone lines and assist customer questions via email, and in-person
Assist clients with new quotes, updating policies, billing, payments, and other services
Answer customer inquiries, complaints, and resolve issues
Schedule appointments and maintain calendar
Maintain detailed records of client interactions
Filing
Review audits and / or policies
Collaborate with colleagues to provide comprehensive customer service
Demonstrates positive self-motivation
Qualifications
Must have background experience and knowledge of Property & Casualty Insurance
High school diploma / GED required, Bachelor’s degree preferred
Excellent customer service skills
Excellent communication skills : written, verbal, and listening
Detail oriented
Highly organized with strong time management skills
Familiarity with Microsoft Office, Outlook, and other software applications
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