What are the responsibilities and job description for the Orthodontic Receptionist / Appointment Coordinator position at Scott Orthodontics?
We are looking for an experienced appointment coordinator/receptionist who is energetic, friendly and comfortable working in a fast-paced environment. The candidate must be willing to work in both our Lakeland and Winter Haven offices.
Responsibilities:
- Receive visitors at the front desk by greeting, welcoming, and directing appropriately,
- Answer and facilitate incoming phone calls and manage all office phone lines,
- Schedule appointments and answer general questions for patients,
- Assist in maintaining accurate patient records,
- Receive and sort daily mail and email,
- Help to maintain strong patient relations.
Qualifications:
- Proven work experience as a receptionist, front office representative or similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g. fax machines and printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills with the ability to prioritize tasks.
- Demonstrate superior customer service.
- High school degree; additional certification in office management is a plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- receptionist: 1 year (Required)
- customer service: 2 years (Required)
- dental office receptionist: 1 year (Preferred)
Work Location: In person