What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Scott Trautman - State Farm Agent?
Job Description
Job Description
Benefits :ROLE DESCRIPTION :
The Scott Trautman State Farm is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Service Manager.
Our ideal candidate is personable, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
Responsibilities :
- Greet clients warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage with prospective and existing clients to identify opportunities to offer insurance solutions.
- Provide excellent customer service and follow up on client needs.
- Support the team with various administrative tasks and projects.
- Previous customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills.
- Friendly with a positive outlook.
Qualifications :
