Customer Experience Coordinator

Full Job Description

Reports to: Manger

Hours: Full Time

Are you looking for a change from being in the restaurant or hospitality industry? Hotel front desk? Retail store? Maybe even medical?

Ever wanted to work in a high-end automotive business? Are you trustworthy, dependable, have at least 2 years of customer service experience, great people skills and well-organized? We can teach you the rest!

Would you enjoy being part of a team with a family-like culture? Our clients expect a high level of customer service, would you be able to deliver that?

Get your life back: NO working late nights! NO working weekends! NO working on holidays!

No more financial surprises: Steady, paychecks

Full benefits: Paid Time Off, Health/Dental,

COVID19: We stayed open the throughout the entire pandemic because we were classified as essential.

This role is very important to the success of our business. The primary job of this position is to ensure clients get great service by being the "backbone" of our shop!

WHAT YOU'LL DO:

PRIMARY:

• Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, scheduling, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing call backs to previous clients, helping the technicians as needed, other tasks as directed by business need and organizing and maintain an orderly appearance throughout the front office.

SECONDARY:

• Prepare Paperwork: Create quotes, invoices, and other documents for customer or vendors using our Systems.
• Sales: When needed, assisting in selling services to customers under the guidance of a Service Advisor or Manager.

WHAT WE'RE LOOKING FOR:

• Well Dressed, Bright Smile, Clean, Professional Appearance: We're a believer in relationships, with our fellow team members and customers. The professional nature of what you do, matters.
• Computer Knowledge: Must possess a working knowledge of how to use a computer. This includes the ability to type or dictate at least 30 words per minute, operate an email account, Word, Excel and use office softwares.
• Customer Service Skills: Must have at least 2 years in any customer service or administration relation position.
• Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.

PHYSCIAL DEMANDS:

• Valid Driver's License
• Must be able to get into and out of various vehicles without assistance
• Ability to pass pre-employment background check
• Ability to work from Monday-Friday 7:45-5:00

WHY WORK FOR US:

• Growth opportunities and room for advancement
• Local Sussex County business since 2009
• Top-Rated Online Presence
• Exceptionally equipped and well-maintained shop

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• Fun, active and positive work environment
• Excellent ongoing training and development
• Tech savvy
• Great clientele and networking
• Opportunity for performance-based pay increases
• Competitive wage bonuses

Sales, service advisor, server, waiter, bartender, office manager, store manager, auto, technician, front desk, customer service, retail, manager

Job Type: Full-time

Pay: $18-$22 per hour

Benefits:

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• Dental insurance
• Employee discount

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• Paid time off
• Professional development assistance

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• Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Job Type: Full-time

Pay: $18.00 - $28.43 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Ability to commute/relocate:

• Montague, NJ 07827: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $18 - $22