What are the responsibilities and job description for the Technical Support | position at Scout Exchange?
Role Name : 50TM2X - Technical Support
Location : / Lynn, MA
Start date : 03 / 03 / 2025
Background check MANDATORY
Request ID (GTD) : 50TM2X
JOB DESCRIPTION :
Provide break / fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall / configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements :