What are the responsibilities and job description for the Technical Support position at AstraZeneca?
The IT Senior Technical Support person is responsible for the excellent delivery of day-to-day IT services for users in a Site, Country or Region and work closely with the global service teams and their customers. The role ensures IT services including AskIT are delivered effectively through excellent delivery of front-line,
proactive customer engagement and effective communication.
Working within well established guidelines and with readily available with higher level of support expertise. Typically, working as part of a delivery team, will individual responsibility to serve defined groups within a function and will be a business point of contact; they will be experienced in delivering day-to-day IT support, they will provide detailed analysis, diagnosis and resolution on technical issues.Works within a team to deliver effective end user services.
- Mentors more junior staff and acts as a point of reference in own specialist area
- Conducts analysis and prepares reporting for issues across IT services delivered
- Ensures reports or analysis, meet quality standards, and provides interpretation of data
- Works within defined guidelines and policies, adheres to AZ IT policies, processes & SOP's
- Must show the capability to identify and propose innovative solutions to improve service performance
- Can independently analyze, diagnose and resolve complex tasks or problems related to AZ systems and
applications.
Essential Education, Experience, and Qualifications :
High School Diploma required
Minimum 0-1 year experience supporting Windows, in a Desktop Support environment
Microsoft Office applications especially Outlook & MS Teams connected to a large MS Office 365
Preferred Education, Qualifications and Experience :
Some experience of working with third party suppliers.
Proven knowledge and expertise in supporting Apple Mac OS and iOS software desirable
Experience in setting up and deploying mobile devices is desirable
Date Posted
09-Jan-2025
Closing Date
11-Jan-2025Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments / accommodations to help all candidates to perform at their best. If you have a need for any adjustments / accommodations, please complete the section in the application form.
