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Technical Support

Alpha Net
Lynn, MA Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 4/24/2025
Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment

Salary : $38,600 - $48,400

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