What are the responsibilities and job description for the Technical support position at Staffingine LLC?
Position : - Technical support
Location : - Newton, MA
Job description
- Installation and configure Windows 1011 on Desktop Laptop
- Configuration of operating system Language packs If any
- Configuration of outlook profile MS Teams and OneDrive
- Install and configure Office application with other Line of Business Applications
- Ensure the user profile data is backed up
- Configure of IE settings network and printer drives Also check group policies are applied
- Configuration of printer
- Drive mapping to NeworkShared
- Handson experience with Windows and Knowledge in Mac OS environments is added advantage
- Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
- Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
- Basic knowledge on Office365 services Active Directory and user login methods
- Knowledge on SCCM application push and deployment for workstations
- Walking customers through installing applications and computer peripherals
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- OS and Application support ticket handling on INC SR
- Good to have ticketing tool knowledge SNOW JIRA etc
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
- Knowledge on Office application like WordExcel PowerPoint outlook Teams
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Provide technical assistance and support issues related desktop support Teams Conferencing support
- VIP user coordination and support
- Professionalism when resolving service delivery and client issues in a timely manner
- Identifying and escalating business and technical challenges as appropriate and in a timely manner
- Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
- Install and configure the Antivirus
- Other Roles and responsibilities during Migration
- Coordinate with Migration Onsite team and scheduling team
- Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
- Ensure all scheduled migrations are completed without any business impact
Skills
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server
