Specialist, Aftersales Service Operations

Overview

We are seeking a highly motivated and detail-oriented Specialist in Service Operations to join our team. The ideal candidate will be responsible for optimizing our service operations processes, ensuring high-quality service delivery, and overseeing the development of partnerships. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. The ideal candidate will have a general understanding of technical service and experience in project management within the automotive or related industry, with a strong focus on Aftersales. This role reports to the Manager, Service Operations.

What you'll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Connect with key internal stakeholders and external partners, including suppliers and Volkswagen Group entities to define processes, requirements, and deliverables that align to the Scout way.
• Develop strategic Collision & Insurance partnerships that ensure high quality repairs, exceptional innovative solutions, streamline operations, and achieve mutual growth.
• Work with stakeholders and suppliers to oversee contracts by initiating requests for quotations, developing statements of work, conducting proposal meetings, evaluating quotations, and securing approvals.
• Identify Key Performance Indicators that set clear objectives that may be tracked throughout the organization to manage program efficiency
• Ensure all partner facilities comply with local, state, and federal regulations, as well as company policies.
• Collaborate with technical service and training to ensure collision procedures are properly documented, and training is provided efficiently to respective partners and stakeholders.
• Demonstrates exceptional communication skills by clearly conveying information, actively listening, and engaging with diverse audiences.
• Independently manage projects from initiation to completion in a global and multicultural setting, ensuring all goals are met and stakeholders are satisfied.
• Contribute to budget planning and oversee expense management

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina or Novi, Michigan.
• The responsibilities of this role require attendance in office with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's Degree, or equivalent combination of education and experience.
• 4 years of professional experience in Aftersales / Collision / Insurance within a fast-paced environment, preferably in the Automotive Industry.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Knowledge of industry-specific regulations and standards.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines simultaneously.
• Intermediate Excel Skills
  • Advanced Formulas: Proficiency with more complex formulas such as VLOOKUP, HLOOKUP, INDEX, and MATCH.
  • Data Analysis: Use of PivotTables and PivotCharts to summarize and analyze data.
  • Data Validation: Setting up rules to ensure data integrity.
  • Chart Creation: Ability to create and customize various types of charts (e.g., bar, line, pie charts).
• German language proficiency is a bonus and will contribute to success in the role.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $100,000.00 - $120,000.00

Internal leveling code: IC9

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.