What are the responsibilities and job description for the Guest Service Concierge position at SCP Hotels?
Guest Service Concierge - Salishan Coastal Lodge
Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community), and the
environment (Planet). SCP provides hand-crafted venues comprising hotels, coworking,
restaurants,s and fitness. For those who believe in the power of healthy living, kindness toward
others, and compassion for the planet, welcome to SCP.
The SCP brand and culture are founded on the core values of Soul Community Planet. Healthy,
kind, and green. With a growth mindset and a kindness focus, the new team member / candidate
will exemplify and practice the SCP culture alongside the SCP community.
For more on Soul Community Planet, visit www.soulcommunityplanet.com and to learn about our
properties visit www.scphotel.com.
The Role :
The Guest Service Concierge is responsible for providing exceptional guest service, anticipating needs, offering personalized recommendations, assisting with a wide range of requests, and overseeing the smooth daily operations of the front desk to ensure a seamless experience for all visitors.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Observe guest reactions and confer frequently with team members to ensure guest satisfaction.
- Monitor the check-in / check-out process : anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Address guest inquiries, concerns, and special requests promptly and professionally.
- Assist guests in making reservations for onsite and offsite restaurants and events.
- Give Shuttle / Golf cart rides to locations on the property
- Assist the Sales team with any special requests made by the Front Desk
- Maintain complete knowledge at all times of :
- All hotel features / services, hours of operations
- All room types, numbers, layout, decor, appointments, and locations.
- Scheduled in-house group activities, locations, and times.
- All hotel and departmental policies and procedures.
- Local events and restaurants
- Access all functions of computer / software systems
- Responsible for maintaining an efficient and effective flow of information with guests, members, managers, housekeeping an, and other departments within the hotel.
Who You Are :
Requirements
Compensation :
For Full-Time (Hourly) US-based applicants : A competitive range of $19 per hour
Benefits & Perks of Joining Us :
Salary Description
19.00 per hour
Salary : $19
