What are the responsibilities and job description for the Customer Service / Order Processor position at Scrubblade Inc.?
$1,000 sign on bonus!
SUMMARY:
Ensuring that product orders are processed quickly and accurately is key to Scrubblade’s promise to our customers. This position requires a strong team approach, especially with sales and warehouse employees, in order to provide seamless service to our customers. This person has regular customer contact and, therefore, can make a significant difference in the company image. Retaining a positive attitude when solving customer related issues is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following non-inclusive list. Other duties may be assigned. Nothing in this job description prevents management’s right to assign or reassign duties to this job at any time. All duties are to be performed in compliance with Scrubblade, Inc. policies and procedures.
- Process incoming orders
- Invoice customers.
- Process e-commerce customers’ orders using EDI (Electronic Data Interchange)
- Review sales orders using quotes generated by the sales team. Verify and enter all appropriate order information including products, pricing, discounts, shipping details, etc.
- Forward Sales Orders to the Warehouse.
- Prepare packaging slips for UPS, USPS and FEDEX.
- Ensure order is shipped.
- Answer customer phone inquiries.
- Ensure order turn - around time meets Scrubblades’ promise to customer.
- Solve customer service issues.
- Participate in annual inventory stock counts.
- Assist Warehouse in Inventory control.
QUALIFICATIONS:
- Excellent customer service skills.
- 2 years’ directly related experience
- Understand the components of a Sales Oder, e.g. customer number, purchase order number, shipping address, billing address, specified routing, part number, etc.
- Understanding of EDI systems is a plus
- Thorough understanding of shipping and receiving, inventory control
- Intermediate skills in Microsoft Word, Excel and Outlook.
- Math aptitude.
- Ability to maintain accurate and current files.
- Problem solving
- Quality listening skills.
- Demonstrating strong team work attitude willingly sharing information with others
- Must be organized, great at time management, efficient at multi-tasking, have a positive attitude, forward thinking, self-motivated and trustworthy.
- Have the ability to work alone.
Preferred Education:
- High School Diploma or GED
- 2 year AA degree in Business
Salary : $20 - $25