What are the responsibilities and job description for the Medical Front Desk Manager position at SDLC Technologies?
Medical Front Desk Manager ( Bilingual English & Spanish)
Full Time Position with Maryland Eye Care Center
Work Location : Hyattsville , Maryland - In person
Job description
Overview
We are seeking a highly organized and detail-oriented Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in providing exceptional customer service and ensuring smooth administrative processes within our medical facility. The ideal candidate will possess strong leadership skills, a background in medical administrative support, and familiarity with various healthcare software systems.
Responsibilities
- Supervise and manage front desk staff, ensuring high levels of performance and customer service.
- Oversee medical scheduling, including appointment bookings and confirmations.
- Handle medical collections and ensure compliance with Medicare regulations.
- Review documentation for accuracy and completeness, including care plans and patient records.
- Maintain efficient communication between patients, physicians, and other healthcare providers.
- Utilize electronic health record systems such as Epic and eClinicalWorks for patient management.
- Provide administrative support to the medical team as needed.
- Train new front desk staff on procedures, software systems, and customer service best practices.
- Address patient inquiries and resolve issues promptly to enhance patient satisfaction.
Requirements
- Proven experience in a front desk or administrative role within a medical setting.
- Familiarity with medical collection processes and Medicare guidelines is preferred.
- Proficiency in using electronic health record systems such as Epic and eClinicalWorks.
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written.
- Ability to review documentation thoroughly and maintain attention to detail.
- Experience in developing care plans is a plus.
- A proactive approach to problem-solving with strong interpersonal skills.
Job Type: Full-time
Medical Specialty:
- Ophthalmology
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $43,667 - $60,000
